Customer Support Network Engineer

DriveNets; Middletown (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a pioneering company in cloud-native networking software, where you can work remotely and be part of a supportive Customer Success Team. This role offers the opportunity to provide exceptional technical support, collaborate on innovative projects, and engage with cutting-edge technology in networking. With a focus on customer satisfaction and career advancement, you will contribute to a strong market presence while enhancing your skills in a dynamic environment. If you have a passion for networking and customer success, this is the perfect opportunity to make a significant impact in your career.

Benefits

Career advancement opportunities

Remote work flexibility

Collaborative team environment

Innovative projects with cutting-edge technology

Qualifications

• 5+ years of experience as a Network Support Engineer.
• Strong knowledge of routing protocols and IP networking.

Responsibilities

• Provide exceptional technical support and solutions for customers.
• Collaborate with R&D to develop and test new products globally.

Skills

Technical Support

Routing Protocols (BGP, IS-IS, OSPF)

IP Networking

Documentation Skills

Customer Service

Education

Bachelor’s Degree in a relevant technical field

Industry Certifications

Tools

Cisco Networking Technology

Juniper Networking Technology

Job description

Employer Industry: Cloud-Native Networking Software

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Work remotely from anywhere on the East Coast
3. Join a pioneering company with significant funding and a strong market presence
4. Be part of a supportive and collaborative Customer Success Team
5. Engage in innovative projects with cutting-edge technology in networking

What to Expect (Job Responsibilities):

1. Provide exceptional technical support and solutions for customers as part of the front-line support team
2. Follow up with customers to ensure solutions are effective and meet their needs
3. Collaborate with R&D to develop, install, and test new products and solutions globally
4. Summarize and escalate customer experiences to ensure satisfaction
5. Work closely with other support engineers to enhance service delivery

What is Required (Qualifications):

1. Bachelor’s Degree in a relevant technical field or equivalent experience and industry certifications
2. Minimum of 5 years of experience as a Network Support Engineer
3. At least 4 years of experience in implementing and troubleshooting routing protocols such as BGP, IS-IS, and OSPF
4. Strong knowledge of IP networking, preferably from a VAR, OEM, or vendor supporting Tier 1 or large Tier 2 service providers
5. Familiarity with Cisco or Juniper networking technology and strong documentation skills

How to Stand Out (Preferred Qualifications):

1. CCNP/JNCIP Routing and switching certification
2. Experience working within large, complex production networks
3. Demonstrated empathy and strong customer-facing abilities
4. Ability to manage multiple activities while upholding strict SLAs
5. Excellent English spoken and written communication skills