Customer Support MVP for Dealer Accounts

Socket.dev; Springfield (OR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Seven holidays

Life insurance

401(k)

Flexible Spending Account

Health Reimbursement Account

Company store

On-site gym

Job summary

Richardson is seeking a Customer Support MVP to serve as the trusted point of contact for our authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions, delivering championship-level service. You’ll build trusted relationships, process stock and custom purchase orders, and communicate product information, inventory status, and delivery timelines to accounts.

Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service and

Qualifications

• Excellent written and verbal communication with customers and teammates.
• 1+ year in a customer service-related role.
• Experience as an Account Manager or similar role preferred.
• Proficient with MS Office and strong computer skills.

Responsibilities

• Build trusted relationships with accounts and provide exceptional service.
• Process stock and purchase orders from dealers and distributors.
• Communicate product information, inventory, and delivery timelines.
• Develop knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and managers to ensure service quality.
• Assist customers in resolving issues while maintaining positive relationships.

Skills

Communication

Customer service

Relationship building

MS Office

Problem solving

Multitasking

Education: HS diploma

Education

High School Diploma or GED

Tools

MS Office

Job description

Richardson is seeking a Customer Support MVP to serve as the trusted point of contact for our authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions, delivering championship-level service. You’ll build trusted relationships, process stock and custom purchase orders, and communicate product information, inventory status, and delivery timelines to accounts.

Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service and