Customer Support Manager OAM (H/F) - SAFRAN AEROSYSTEMS SERVICES AMERICAS, LLC

AEROCONTACT; Peachtree City (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

AEROCONTACT is seeking a Customer Support Manager OAM to maintain key relationships and ensure customer satisfaction in aerospace support. This role involves overseeing contracts, managing performance, and collaborating with various departments. Ideal candidates will have a background in engineering, strong interpersonal skills, and experience in the aerospace industry.

Qualifications

• At least 5 years of aerospace or airline industry experience.
• Fluent in English with excellent communication skills.
• Availability for frequent international and domestic travel.

Responsibilities

• Act as a facilitator and escalation point for customer issues.
• Oversee contracts and manage KPIs.
• Coordinate projects and handle escalated issues.

Skills

Interpersonal skills

Negotiation skills

Problem-solving skills

Leadership qualities

Education

Bachelor’s degree in engineering or related field

Tools

MS Office

ERP

Data mining software

Job description

Join to apply for the Customer Support Manager OAM (H/F) - SAFRAN AEROSYSTEMS SERVICES AMERICAS, LLC role at AEROCONTACT

About Safran

Safran is an international high-tech group operating in aerospace (propulsion, equipment, interiors), space, and defense. Its mission is to contribute sustainably to a safer world, making air transport more environmentally friendly, comfortable, and accessible. With a presence on all continents, the group employs 100,000 people, generating a revenue of €27.3 billion in 2024, and holds leading positions globally or in Europe in its markets. Safran is ranked as the 2nd best aerospace and defense company in TIME magazine's 2024 list. Safran Aerosystems is a global leader in aircraft safety systems and fluid and fuel management, focusing on flight safety and aviation decarbonization through sustainable alternative fuels and new engine architectures. The company has 5,200 employees across 7 countries.

Mission description

The Customer Support Manager OAM is a key representative of SAO, maintaining a privileged relationship with the Airframer. The role serves as a focal point for the OAM in two main capacities:

1. OAM as a customer: Supporting spare parts and repair activities purchased for aftermarket support.
2. Fleet activities: Supporting the OAM’s Supplier Management and Vendor Monitoring departments to ensure supplier compliance with contractual obligations.

   The Customer Support Manager is responsible for customer satisfaction, establishing relationships, resolving issues, and conducting performance reviews. Internally, they collaborate with all relevant departments and maintain strong ties with the Programs and Sales Managers.

   Duties and responsibilities

   The following are main responsibilities, which may be expanded as needed:

   1. Customer Relationship and Operational Support: Act as a facilitator and escalation point, monitor performance, organize customer reviews, and manage issues.
   2. Contract and Performance Management: Oversee contracts, enforce conditions, support profitability, and manage KPIs.
   3. Fleet Support and Airframer Projects: Handle escalated issues, produce KPIs, and coordinate projects and conferences.

   Knowledge, skills, and qualifications

   • Understanding of the aeronautical environment, MRO market, and civil aeronautic regulations.
   • Financial acumen, project management skills, proficiency in MS Office, ERP, data mining software.
   • Strong interpersonal, negotiation, problem-solving skills, and leadership qualities.
   • Bachelor’s degree in engineering or related field, with at least 5 years of aerospace or airline industry experience.
   • Fluent in English, with excellent communication skills.
   • Availability for frequent international and domestic travel for aftermarket support.

   Additional details

   • Seniority level: Director
   • Employment type: Full-time
   • Job function: Other
   • Industries: Hospitals and Health Care, Non-profit Organizations, Government Administration