Customer Support Lead — Empower Communities

Kids for the Future; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

YWCA Membership and Program Discounts

Basic Life Insurance and Retirement

Medical, Dental and Vision

Job summary

YWCA El Paso del Norte Region is seeking a Customer Support Manager Assistant to help coordinate parent services, oversee the support team, and ensure compliant, responsive service delivery. The role emphasizes grant-funded operations and data integrity across CCS Dynamics and related systems.

The ideal candidate will have supervisory experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment while supporting mission-driven work.

Qualifications

• Excellent verbal and written communication skills, with the ability to explain procedures, rules, and regulations.
• Bilingual capabilities in English/Spanish preferred.
• Prior related supervisory or lead experience preferred.
• Must have initiative and work independently and autonomously when required.

Responsibilities

• Assist Customer Support Manager in reaching departmental goals and maintaining KPIs.
• Provide guidance and coaching to the support team on complex cases and policy interpretation.
• Ensure high-quality customer service to parents and providers; resolve issues.
• Maintain computer systems, databases, and software to manage program information.
• Monitor staff scheduling and task completion; ensure confidentiality of records.

Skills

Excellent verbal and written communic

Bilingual English/Spanish

Supervisory experience

Customer service

Ability to work under pressure

Independent and autonomous

Organizational skills

Education

Associate degree in human services or related field

Tools

MS Office

Job description

YWCA El Paso del Norte Region is seeking a Customer Support Manager Assistant to help coordinate parent services, oversee the support team, and ensure compliant, responsive service delivery. The role emphasizes grant-funded operations and data integrity across CCS Dynamics and related systems.

The ideal candidate will have supervisory experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment while supporting mission-driven work.