Customer Support for DTC Company (US-Based, Remote)

Paired; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A global staffing and recruiting agency is seeking a full-time Customer Support Specialist. This role involves responding to customer inquiries, managing orders, and resolving issues. The ideal candidate will have experience in direct-to-consumer (DTC) brands and proficiency with Gorgias and Shopify. This position offers remote work and a competitive salary.

Benefits

Competitive Salary in USD

Work From Anywhere

Qualifications

• Proven experience in a DTC company.
• Strong proficiency with Gorgias and Shopify.
• Excellent written and verbal communication skills.
• Ability to multitask and provide timely, empathetic support.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and social media.
• Manage and track orders, returns, and exchanges using Shopify.
• Resolve product or order-related issues with empathy and professionalism.
• Collaborate with the operations and marketing teams to improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Identify recurring issues and suggest process improvements.

Skills

Experience in DTC

Proficiency with Gorgias

Proficiency with Shopify

Excellent written communication

Excellent verbal communication

Multitasking ability

Job description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and social media through Gorgias
• Manage and track orders, returns, and exchanges using Shopify
• Resolve product or order-related issues with empathy and professionalism
• Collaborate with the operations and marketing teams to improve the customer experience
• Maintain accurate records of customer interactions and feedback
• Identify recurring issues and suggest process improvements

• Proven experience in a DTC company
• Strong proficiency with Gorgias and Shopify
• Excellent written and verbal communication skills
• Ability to multitask and provide timely, empathetic support

• Full-time

• Competitive Salary in USD
• Work From Anywhere