Customer Support Executive: Solve, Delight, SLA-Driven

W.T. Hight & Co.; Pembroke (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

W.T. Hight & Co. is seeking a Customer Support Executive in Pembroke, MA to deliver exceptional service and resolve inquiries efficiently. The role requires strong communication, empathy, and a customer-centric mindset across interactions.

Candidates should be able to multitask, work with diverse teams, and maintain accurate records. Prior experience with support tools and a dedication to quality assurance will help drive satisfaction and loyalty.

Qualifications

• High school diploma is the typical minimum educational requirement.
• Some candidates may have a bachelor’s degree, especially for supervisory or specialized roles within customer support.
• Excellent verbal and written communication skills are essential.
• Strong analytical and problem-solving abilities to address customer concerns effectively.
• Empathetic listening and patience when dealing with frustrated customers.
• Familiarity with the company’s products or services to provide accurate information.

Responsibilities

• The role focuses on handling customer inquiries, resolving issues, and providing accurate information.
• Requires customer-centric mindset and the ability to de-escalate tense interactions.
• Collaborates with team and cross-functional departments to resolve complex cases.

Skills

Communication skills

Problem-solving

Empathy

Multitasking

Teamwork

Professionalism

Language skills

Quality assurance

Certifications

Education

High School Diploma

Bachelor's degree preferred

Tools

Ticketing systems

Knowledge bases

Live chat platforms

Job description

W.T. Hight & Co. is seeking a Customer Support Executive in Pembroke, MA to deliver exceptional service and resolve inquiries efficiently. The role requires strong communication, empathy, and a customer-centric mindset across interactions.

Candidates should be able to multitask, work with diverse teams, and maintain accurate records. Prior experience with support tools and a dedication to quality assurance will help drive satisfaction and loyalty.