Customer Support Executive(GDS Expert)

Trafla Solutions (subsidiary of Routespring Inc.); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A travel solutions firm is seeking a support specialist to assist business travelers with bookings, changes, and emergencies. Ideal candidates will have at least 1 year of experience with Sabre or Amadeus GDS and strong communication skills. This remote role requires adaptability to US timezone hours and a customer-first approach.

Qualifications

• Minimum 1 year of experience with Sabre or Amadeus GDS.
• Strong attention to detail with a customer-first mindset.
• Comfortable working independently and remotely.

Responsibilities

• Assist business travelers with new bookings and changes.
• Deliver a hassle-free travel experience and resolve concerns.
• Maintain relationships with travel suppliers for superior service.

Skills

Experience with Sabre or Amadeus GDS

Excellent communication skills

Problem-solving skills

Ability to handle high-pressure situations

Attention to detail

Tools

Travelport

GDS tools

Job description

Key Responsibilities:

• Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Travelport ,Sabre or Amadeus.
• Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays.
• Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery.
• Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey.
• Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels.
• Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues.
• Meet or exceed service quality, response time, and customer satisfaction goals.

Required Skills & Experience:

• Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.).
• Excellent communication and problem-solving skills.
• Ability to handle high-pressure situations calmly and effectively.
• Comfortable working independently and remotely.
• Strong attention to detail with a customer-first mindset.

Additional Requirements:

• Must be available for remote work with reliable internet access.
• Must be able to work US timezone hours (night shift IST).
• Ready to join immediately or within short notice.