Customer Support Executive

Blackbaud; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Blackbaud recherche un Customer Support Executive pour rejoindre son équipe à distance. Le candidat idéal aura une expérience en support client, une passion pour le bien et des compétences en communication pour assurer la satisfaction des clients. Ce rôle est essentiel pour représenter la voix de JustGiving tout en proposant un excellent soutien aux utilisateurs.

Benefits

Flexible remote or hybrid work culture

Career development support

Equal opportunity employer

Qualifications

• Expérience précédente dans un rôle de support client.
• Capacité à travailler sous pression.
• Passion pour le bien commun.

Responsibilities

• Fournir un support de premier niveau pour les personnes, entreprises et organisations.
• Écouter et partager des histoires inspirantes des clients.
• Gérer les requêtes difficiles avec sensibilité.

Skills

Problem Solving

Communication

Attention to Detail

Organizational Skills

Job description

About the role
We’re looking for a Customer Support Executive to join our remote-first UK team.

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon.You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.

What you'll be doing

• Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
• Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
• Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
• Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
• Handling difficult customer queries sensitively and confidently

What you’ll bring

• Previous experience within Customer Support role
• You will be extremely attentive, organised, caring and motivated
• Great listener and confident communicator
• Problem solver who is keen to get to the heart of the issue
• You are able to thrive under pressure
• PASSION FOR DOING GOOD! We're proud of what we do, you should be too

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the company

Blackbaud is a cloud computing provider that serves the social good community — nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents.

Notice

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