Customer Support Executive

Citiair Travel; Iselin (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Citiair Travel in Iselin, NJ is seeking tech-savvy sales professionals to understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.

You will engage with customers, research and book flights and travel services, issue tickets, handle amendments or cancellations, and provide travel advice with a focus on securing repeat business.

Qualifications

• Proven experience in a sales-oriented role, preferably in travel.
• Strong technical aptitude with ability to learn new software quickly.
• Excellent negotiation and persuasion skills.
• Target-driven mindset with talent for generating new sales leads.

Responsibilities

• Engage with customers to understand travel requirements and preferences.
• Research and book flights, accommodations, and travel services at optimal pricing.
• Drive sales by effectively presenting travel options.
• Issue tickets and manage amendments or cancellations.
• Utilize booking systems (e.g., GDS) proficiently.
• Follow up with customers to ensure satisfaction.
• Process payments securely and handle sensitive information with discretion.
• Provide comprehensive travel advice including visa and passport information.
• Keep clients informed of any changes to travel plans.
• Address and resolve customer complaints effectively.
• Manage email correspondence with timely follow-ups.

Skills

Sales experience

Technical aptitude

Negotiation skills

Target driven

Tools

GDS

Job description

Iselin, United States | Posted on 01/02/2026

Specialize Travel Service provider for International Travel.

Job Description

Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.

Key Responsibilities

• Engage with customers to understand travel requirements and preferences
• Research and book flights, accommodations, and travel services at optimal pricing
• Drive sales by effectively presenting travel options
• Issue tickets and manage amendments or cancellations
• Utilize booking systems (e.g., GDS) proficiently
• Follow up with customers to ensure satisfaction
• Process payments securely and handle sensitive information with discretion
• Provide comprehensive travel advice including visa and passport information
• Keep clients informed of any changes to travel plans
• Address and resolve customer complaints effectively
• Manage email correspondence with timely follow-ups

Requirements

Key Requirements

• Proven experience in a sales-oriented role, preferably in travel
• Strong technical aptitude with ability to learn new software quickly
• Excellent negotiation and persuasion skills
• Target-driven mindset with talent for generating new sales leads