Customer Support Engineer - PCB

KLA; Austin (TX); On-site; USD 40,212 - 68,356; Full time

Benefits offered by this job

Medical benefits

401(K) including company matching

Stock purchase program

Job summary

KLA in Austin is seeking a Field Service Technician to provide elite support to PCB Territory customers, ensuring Orbotech systems operate accurately and boosting customer satisfaction. You will report to the District Manager.

The role requires a strong background in electronics, mechanical engineering and PCB technologies, willingness to travel up to 50–60%, and the ability to work autonomously in challenging conditions. Lifting 50 lbs and extended travel are part of the job.

Qualifications

• Bachelor's degree and 2+ years of related work experience.
• Solid background in electronics, mechanical engineering, vacuum technology, and PCB technologies.

Responsibilities

• Provide service support to customers including system commissioning, breakdown repairs and preventive maintenance.
• Generate close working relationships with customers to enable product portfolio sales.
• Accurate completion of field reports and representing KLA values.

Skills

Electronics

Mechanical engineering

Vacuum technology

PCB knowledge

Education

Bachelor's Degree

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

This position has an emphasis on the local customers but travel will also be required as needed.

Primary Function:

Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received. Reports directly to the assigned District Manager.

Skill Requirements

Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies

• Work to solve and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
• Must have solid understanding of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good interpersonal skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A detailed and logical approach to problem solving.
• Extensive travel required to support the customer as the need arise.

Principal Duties / Responsibilities

• Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Accurate completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.

Requirements

• Work autonomously
• Travel required to support the customer base as required. Estimated travel is 50-60%
• Lifting 50 lbs. frequently, which occasionally may be lifting material over your head
• Bend from the waist
• Lift items overhead safely

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $29.19 - $49.62 Per Hour Primary Location: USA-TX-Austin-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.