Customer Support Engineer (m/f/d)

KLA; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is a global leader in semiconductor manufacturing solutions! This exciting role involves providing installation and technical support to customers, ensuring their systems are up and running efficiently. You'll be working closely with a diverse team of experts, tackling challenging problems and contributing to the development of cutting-edge technologies. If you have a passion for engineering and enjoy working in dynamic environments, this is the perfect opportunity for you. Embrace the chance to travel internationally and make a significant impact in the semiconductor industry!

Qualifications

• Relevant degree in electrical engineering or mechatronics required.
• 1+ years of experience in semiconductor or capital equipment fields.

Responsibilities

• Provide installation support and maintenance for customers.
• Develop strong relationships with customers to enhance product sales.
• Complete field visit reports and provide remote technical support.

Skills

Problem Solving

Communication Skills

Fault Finding

Mechatronics

Electrical Engineering

Customer Support

Adaptability

Education

Master's Degree in Electrical Engineering

Bachelor's Degree in Electrical Engineering

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description/Preferred Qualifications

Key Tasks

• To provide install support to customers encompassing system commissioning, system upgrade and preventative maintenance support.
• To generate a close working relationship with the customers in the region to enable the company to sell its product portfolio.
• Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements.
• Timely completion of all field visits reports (expenses, field returns etc).
• Provide remote install and technical support to customers.
• Such other duties as may be reasonably required from time to time.

Qualification and/or Experience

• Relevant qualifications equivalent to HNC/D or degree level in electrical / electronical engineering or mechatronics.
• Relevant experience within the semiconductor field or other capital equipment arena.

Travel requirements

• Extensive international travel including but not limited to Europe, Scandinavia and Israel.

Competencies (Skills, Aptitudes, and Behavioural Abilities)

• Electronic semiconductor capital equipment and / or installation would be an advantage.
• Experience of combining electrical / mechanical / control system as used in a mechatronic environment.
• Fault finding to chassis level would be a distinct advantage.
• Experience of 3 phase voltage, PLC and operating systems.
• An adaptable approach to working hours and locations.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended periods, often in challenging situations.
• A systematic and logical approach to problem solving.
• Must be adaptable and willing to travel internationally to support the customer.
• Excellent communication and customer interfacing skills.
• Proficiency in spoken and written English and German.
• Good organizational skills.

To be based preferably in Bavaria/Regensburg with frequent travel during the week within this wider region with occasional travel to Switzerland or Germany and central Europe.

Minimum Qualifications

Master's Level Degree or a Bachelor's Level Degree and a minimum of 1 year's relevant experience.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.