Customer Support Engineer - Level One

Sharp Business Systems France; Alabama; On-site; USD 45,000 - 55,000; Full time

Job summary

A technology partner company is seeking a Customer Support Engineer to service clients across Alabama. The role involves installing, maintaining, and repairing multifunctional photocopiers, requiring relevant experience and a full driving license. Key duties include customer interaction and equipment management. A company vehicle is provided.

Qualifications

• Experience as a Field Service Photocopier Engineer, installing and maintaining equipment.
• Prior experience with networking is required.
• Experience with Sharp equipment is preferred.

Responsibilities

• Deliver, install, and demonstrate machines to customers.
• Perform maintenance and repairs of multifunctional machines.
• Manage stock and consumables in the company vehicle.

Skills

Field Service Photocopier experience

Networking skills

Experience with Sharp equipment

Familiarity with KPIs/SLAs

Job description

Overview

We are looking to recruit a Customer Support Engineer in the Hertfordshire and East London area, to service customers in the following postcodes: AL, WD, HP, MK, LU, E14, E15, E16, E17, EN.

As a Customer Support Engineer, you will be the face of Sharp Business Systems attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday - Friday, office hours).

The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. Experience with Sharp products is highly desirable. A company vehicle is provided, and a full driving licence is required.

Responsibilities

• Delivering, installing and demonstrating machines to customers
• Maintenance and repairs of multifunctional machines
• Occasional work in one of our workshops
• Attending training courses and service meetings as requested
• Responsible for the completion of all service calls allocated
• Managing and protecting stock and consumables in the company vehicle
• Promoting company products and feeding any relevant information back to the sales department

Essential skills

• Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment
• Experience of networking is required
• Experience with Sharp equipment is preferred
• Experience with Papercut is advantageous
• Familiar with working to KPIs or SLAs

About Sharp UK

Sharp UK, which incorporates Sharp IT Services and Sharp Business Systems, is a technology partner for organisations and businesses throughout the UK and beyond. Our expertise covers everything from IT Services and Cyber Security to Managed Print, Audio Visual and Workplace Design solutions.

We are part of a global Sharp Corporation and make a significant contribution as part of the wider Sharp Electronics Europe business. In the UK we operate through a network of 16 offices from Dundee to Bristol with our head office located in Wakefield, Yorkshire. We have over 100 years of industry experience, so we are well placed to help our clients unlock efficiencies and improve performance with the right technology and solutions for their needs.

We work with our clients on a consultative basis meaning we listen, and we question. So, we can understand their needs and tailor best fit technology and workplace solutions around their individual needs. We believe it’s our job to transform workplaces, seamlessly connecting people with technology, so our clients can focus on what they do best.