Customer Support Engineer: ITIL‑Driven Troubleshooter

BizFlow Corp; Virginia; On-site; USD 60,000 - 90,000; Full time

Job summary

BizFlow is seeking a proactive Customer Support Engineer to provide hands-on support for our platform-based applications in Falls Church, VA. You will troubleshoot across Windows and Linux servers, REST APIs, and SQL, coordinating with R&D, Solutions, and Professional Services, while communicating clearly with customers.

This full-time role follows ITIL-based processes, manages ticket lifecycles, and aims to reduce time-to-resolution through smart automation with BizFlow M.

Qualifications

• Experience in enterprise software support with ITIL-based processes.
• Clear written and verbal communication tailored for technical and executive audiences.
• Experience supporting on-premise applications and server troubleshooting.

Responsibilities

• Manage full ticket lifecycle from intake to closure.
• Troubleshoot across Windows and Linux servers, services, and configurations.
• Support web technologies, REST APIs, and SQL configurations.

Skills

Customer support

Technical troubleshooting

ITIL

Server administration

REST APIs

SQL

Zendesk

Communication

Education

Bachelor's degree in Computer Science / Software Engineering

Tools

Zendesk

Job description

BizFlow is seeking a proactive Customer Support Engineer to provide hands-on support for our platform-based applications in Falls Church, VA. You will troubleshoot across Windows and Linux servers, REST APIs, and SQL, coordinating with R&D, Solutions, and Professional Services, while communicating clearly with customers.

This full-time role follows ITIL-based processes, manages ticket lifecycles, and aims to reduce time-to-resolution through smart automation with BizFlow M.