Customer Support Engineer Intern: Drive Network Stability

Ericsson GmbH; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Ericsson is seeking a Support Engineer in Plano, TX to manage customer service requests and drive issue resolution across customer networks.

You will analyze problems, coordinate with internal teams, and ensure alignment with contractual SLAs while delivering data-driven improvements and facilitating rapid restorations when incidents occur. A strong customer-focus and proactive communication are required.

Qualifications

• Experience handling customer service requests and coordinating with internal teams.
• Ability to analyze issues, identify root causes, and propose effective solutions.
• Strong communication and collaboration skills to manage customer expectations.

Responsibilities

• Own and manage Customer Service Requests from intake to resolution.
• Adhere to CS delivery norms and current processes.
• Investigate and report security-related issues per contract.
• Contribute to emergency responses to restore customer networks quickly.
• Plan software deployments in customer environments for optimal performance.

Skills

Customer Problem Mgmt

Change & Improvement

Data Analysis

Negotiation

Customer Success

Job description

Ericsson is seeking a Support Engineer in Plano, TX to manage customer service requests and drive issue resolution across customer networks.

You will analyze problems, coordinate with internal teams, and ensure alignment with contractual SLAs while delivering data-driven improvements and facilitating rapid restorations when incidents occur. A strong customer-focus and proactive communication are required.