Customer Support Engineer I - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading establishment as a Customer Support Engineer I in Philadelphia. In this entry-level, full-time role, you'll be the first point of contact for customer tech support, troubleshooting issues, and ensuring exceptional service to both internal and external clients. With a focus on repairing various technology products, this position values strong communication and technical skills while offering opportunities for professional growth.

Qualifications

• Technical certification or equivalent experience required.
• Ability to obtain a gaming license.
• A+ certification preferred.

Responsibilities

• Troubleshoot and repair PCs, laptops, mobile devices, and more.
• Create/update SOPs and provide end-user desk side support.
• Communicate proactively with end-users and manage service requests.

Skills

Troubleshooting

Communication

Organization

Attention to Detail

Support Ticket Management

Knowledge of Relevant Software/Hardware

Experience with Microsoft Technologies

Understanding of ITIL Support Methodologies

Education

Technical certification

1-3 years relevant IT support experience

Tools

Microsoft Technologies

Job description

Join to apply for the Customer Support Engineer I - Philadelphia role at Live! Casino & Hotel Maryland

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer I - Philadelphia role at Live! Casino & Hotel Maryland

Why We Need Your Talents:
As a Customer Support Engineer I, you are the first point of contact for all issues reported by both external and internal customers. This position requires strong communication skills and both technical and customer service skills to diagnose and resolve issues.

Overview
The Customer Support Team works directly with Live! Team members, providing world-class customer service and support. We are the “go-to” people for internal and external inquiries. Working to resolve customer issues is our priority. This is an introductory position that performs tasks related to repairing various technology-based products typically associated in an end-user computing environment.

Responsibilities
Where You'll Make an Impact:

• Create and/or update SOPs with other Engineers
• Perform troubleshooting and repair activities on PCs, desktops, laptops, tablets, mobile phones, kiosks, and printers
• Support VIP clients
• Respond to management requests such as installing new PC equipment and providing end-user desk side support
• Perform IMAC activities
• Execute all assigned desk-side support activities
• Maintain high technical and professional service skills
• Meet customer satisfaction and operational metrics
• Communicate proactively with end-users and service desk
• Follow documented service policies and procedures
• Other duties or certifications as needed

Skills To Help You Succeed
Strong attention to detail, organization, troubleshooting, communication, knowledge of relevant software/hardware, experience with Microsoft Technologies and virtualization, understanding of ITIL support methodologies, support ticket management experience.

Qualifications
Must-Haves: Technical certification or 1-3 years relevant IT support experience, ability to obtain gaming license, OEM certifications (A+ preferred), additional customer-specific certifications as required.

Physical Requirements
Sitting 25%, walking 50%, standing 25%, lifting up to 60 lbs. (60-100 lbs. with assistance), pulling, bending, keyboarding, stairs/elevators use.

Additional Details
Entry level, full-time, in the IT and gambling facilities industry.

This job posting does not indicate that it is expired; it appears active.