Customer Support Engineer

Konsus, Inc. (Superside); United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is in search of a DMPS Support Engineer to deliver remote technical support for both hosted and on-premise solutions. The successful candidate will manage incident flow, work closely with global clients, and ensure effective communication between teams. Ideal candidates will have a Bachelor’s degree, relevant experience, and knowledge of AWS and ITIL practices.

Qualifications

• Bachelor's degree or equivalent.
• Experience managing multi-tier cloud applications.
• Understanding of enterprise-level application support.

Responsibilities

• Provide product/customer support for global clients.
• Triage and escalate incidents according to procedures.
• Liaison between engineering and consulting teams to resolve incidents.

Skills

Troubleshooting

Incident Management

Customer Support

AWS Knowledge

Education

Bachelor's degree or equivalent

Job description

A company is looking for a DMPS Support Engineer to provide remote technical support for hosted and on-premise solutions.

Key Responsibilities

• Provide product/customer support for global clients and manage incident flow
• Triage and escalate incidents according to standard operating procedures
• Act as a liaison between engineering and consulting teams to resolve incidents

Required Qualifications

• Bachelor's degree or equivalent
• Experience in managing and troubleshooting multi-tier cloud applications/software products
• Good understanding of enterprise-level application and infrastructure support
• Knowledge of ITIL framework and AWS concepts
• Willingness to participate in an on-call rotation for after-hours support