Customer Support Engineer

KLA; Richardson (TX); On-site; USD 37,195 - 63,369; Full time

Job summary

KLA is seeking a Customer Service Technician to support on-site service for our advanced semiconductor tools in Richardson, TX. You will work under supervision to update, troubleshoot, diagnose, and repair highly complex KLA equipment at customer sites, ensuring high customer satisfaction and uptime.

Responsibilities include coordinating with customers to minimize downtime, documenting service actions, and applying knowledge of electronics, digital meters, oscilloscopes, and wiring diagrams to

Qualifications

• Must have a Bachelor of Science in Engineering Technology or equivalent (ASET/BSEE/BSEET).
• 2+ years experience in semiconductor or related military service.
• Working knowledge of digital multimeters and oscilloscopes.
• Ability to read wiring diagrams and schematics.

Responsibilities

• Primarily responsible for customer service activities: updating, troubleshooting, diagnosing, and repairing highly complex KLA equipment at customer sites.
• Represents the company to the customer and ensures customer satisfaction with service; assures operational quality and minimizes downtime.
• Coordinates actions with customers to minimize downtime and maintain high performance of tools.

Skills

Reading wiring diagrams

Instrumentation troubleshooting

Education

ASET/BSEE/BSEET

2+ years semiconductor/military service

Tools

Digital multimeters

Oscilloscopes

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

Works under direction and supervision of Manager and/or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly complex KLA equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

Minimum Qualifications

• ASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology)
• Or 2+ years of experience in semiconductor or related military service experience
• Must have a working knowledge of digital multimeters and oscilloscopes
• Must be capable of reading basic wiring diagrams and schematics

Base Pay Range: $27.46 - $46.69 Per Hour
Primary Location: USA-TX-Richardson

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.