Customer Support Engineer

April Quest; Detroit (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

April Quest is seeking a Customer Support Engineer to deliver expert support for advanced navigation hardware and software. You will travel across the United States to customer sites, diagnose complex issues, and work closely with engineering teams to ensure top-tier customer outcomes.

The role emphasizes strong problem-solving abilities, excellent communication, and a practical, methodical approach to troubleshooting in high-precision positioning environments.

Qualifications

• Engineering degree or equivalent industry experience.
• Strong troubleshooting across hardware, software or electronics.
• Logical, methodical approach to problem solving.
• Excellent customer-facing and communication skills.
• Willingness to travel across the US, sometimes on short notice.
• Knowledge of GNSS, Positioning, Localization, MEMS, Inertial Navigation, LiDAR, Sensor Fusion.

Responsibilities

• Deliver technical support for advanced hardware and software systems.
• Troubleshoot and diagnose complex technical issues.
• Visit customer sites across the US to provide hands-on support.
• Work with customers and engineering teams to deliver an exceptional experience.
• Become a trusted technical expert for cutting-edge positioning technology.

Skills

Troubleshooting

Customer communication

Problem solving

Travel readiness

Education

Engineering degree (Electronics / Electrical / Telecommunications / Mathematics or similar)

Job description

Customer Support Engineer | North America | Travel Across the US | Cutting-Edge Navigation Technology

Are you passionate about solving complex technical challenges and working with world-leading technology?

We're recruiting a Customer Support Engineer / Technical Support Specialist to join an innovative organization at the forefront of high-precision navigation and positioning systems. Their technology powers some of the world's most exciting industries, including Autonomous Vehicles, Robotics, Aerospace, Drones, Geospatial Mapping and Surveying.

You'll join a close-knit support team focused on the North American market, providing expert technical support to customers while travelling across the US (all expenses paid) to help solve real-world engineering challenges.

What you'll be doing

• Deliver technical support for advanced hardware and software systems
• Troubleshoot and diagnose complex technical issues
• Visit customer sites across the US to provide hands-on support
• Work closely with customers and internal engineering teams to deliver an exceptional customer experience
• Become a trusted technical expert for cutting-edge positioning technology

What we're looking for

• Engineering degree (Electronics, Electrical, Telecommunications, Mathematics or similar) or equivalent industry experience
• Strong troubleshooting and fault-finding skills across hardware, software or electronics
• A logical, methodical approach to problem solving
• Excellent customer-facing and communication skills
• Willingness to travel throughout the US, sometimes at short notice
• GNSS, Positioning, Localization, MEMS, Inertial Navigation, LiDAR, Sensor Fusion, Precision Control, Tracking & Monitoring or Georeferencing technologies
• Technical support within Autonomous Vehicles, Robotics, Aerospace, Drones, Geospatial Technology, Surveying, Telecoms or Mapping

If you're looking to combine cutting-edge technology with customer interaction and nationwide travel, we'd love to hear from you.