Customer Support Engineer

KLA-Belgium; Chandler (AZ); On-site; USD 33,062 - 55,104; Full time

Benefits offered by this job

Medical benefits

401(k) matching

ESPP

Tuition reimbursement

Career development

Financial planning

PTO & holidays

EAP

Job summary

KLA in Chandler, AZ is seeking a Field Service Engineer to support highly complex capital equipment at customer sites and trade shows. You will work under the supervision of a Manager or Senior CSE and represent the company to customers.

Responsibilities include ensuring system uptime, assisting Installation Engineers, diagnosing problems by phone or on site, preparing service reports, and traveling to customer facilities.

Qualifications

• Bachelor’s degree is required.
• 0 years related work experience.

Responsibilities

• Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems and guiding them on installations at customer sites.
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or on site.
• Repair and update equipment at customer facilities, including system-level problems based on CSE technical knowledge, education, training and certification.
• Prepare field service reports on customer support activity and provide documentation to supporting functions.
• Assist in the preparation of quotes for customers based on labor, travel expenses and parts needed.
• Assist other field service engineers as appropriate and contribute to knowledge capture, reuse, collaboration and improvement.
• Travel by car or commercial transportation to customer facilities.

Education

Bachelor’s Level Degree

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies—from laptops and smartphones to smart cars and VR devices. KLA invents systems and solutions for the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our teams of physicists, engineers, data scientists and problem‑solvers collaborate with leading technology providers to accelerate delivery of tomorrow’s electronic devices.

Job Description

Works under the supervision of a Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service.

Responsibilities

• Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems and guiding them on installations at customer sites.
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or on site.
• Repair and update equipment at customer facilities, including system‑level problems based on CSE technical knowledge, education, training and certification.
• Prepare field service reports on customer support activity and provide documentation to supporting functions.
• Assist in the preparation of quotes for customers based on labor, travel expenses and parts needed.
• Assist other field service engineers as appropriate and contribute to knowledge capture, reuse, collaboration and improvement.
• Travel by car or commercial transportation to customer facilities.

Qualifications

• Bachelor’s Level Degree.
• 0 years related work experience.

Compensation

Base Pay Range: $23.71 - $40.29 per hour. Primary Location: USA-AZ-Chandler.

Benefits

• Medical, dental, vision, life and other voluntary benefits.
• 401(K) including company matching.
• Employee Stock Purchase Program (ESPP).
• Student debt assistance and tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits, wellness benefits and employee assistance program (EAP).
• Paid time off, paid company holidays, and family care and bonding leave.

EEO & Accessibility

We are proud to be an Equal Opportunity Employer. Qualified individuals with disabilities are provided reasonable accommodation to participate in the job application, interview and to perform essential job functions.