Customer Support Digital Beauty Advisor

Randstad USA; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental

Vision

AD&D

Life insurance

Short-term disability

401K

Job summary

Randstad USA is hiring a Digital Beauty Advisor to engage fans across major platforms, crafting timely consumer-facing responses and gathering insights for brand and care teams.

Requirements include a Bachelor’s degree and 1–2 years in social media engagement, with strong writing and organizational skills; EST residents only. Shift is first, 8 AM–5 PM, with flexibility for after-hours work.

Qualifications

• Bachelor’s degree required.
• 1–2 years of social media engagement experience.
• Interest in beauty, fashion, and lifestyle brands.
• Exceptional writing skills for consumer-facing responses.
• Organized, adaptable, proactive problem solver.
• Willingness to work outside standard hours and weekends.
• Proficient in Microsoft Office Suite.

Responsibilities

• Social Engagement: Serve as the primary point of contact for fans and followers across public channels.
• Strategy & Insight: Analyze consumer feedback and social trends to inform strategic recommendations.
• Operational Excellence: Maintain reply rates and sentiment goals; monitor KPIs.
• Collaboration: Work with cross-functional teams to document and elevate critical complaints.

Skills

Social media engagement

Written communication

Customer relations

Microsoft Excel

Responsiveness

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

We are seeking a creative, tech-savvy, and customer-obsessed Digital Beauty Advisor to join our team. In this role, you will live in the social ecosystem, acting as the voice of our brand across major platforms including TikTok, Facebook, Instagram, and Twitter. You will be responsible for providing exceptional consumer experiences, engaging proactively with our community, and funneling valuable insights back to our brand and care teams. ***Must reside in Eastern Standard Timezone (EST) for consideration***

Qualifications

• Bachelor’s degree
• 1–2 years of professional social media engagement experience
• Interest in beauty, fashion, and lifestyle brands
• Exceptional writing skills with the ability to compose clear, custom consumer-facing responses
• High level of organization, adaptability, and a proactive problem-solving mindset
• Flexibility to support business needs, including working outside standard hours and weekends
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

salary: $20 - $29 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Social Engagement: Serve as the primary point of contact for fans and followers, providing timely, high-quality responses across all public channels.
• Strategy & Insight: Analyze consumer feedback and social trends to provide strategic recommendations that influence purchase decisions and improve service policies.
• Operational Excellence: Maintain established reply rates and sentiment goals. Monitor KPIs via industry-standard social management tools to ensure brand standards are met.
• Collaboration: Partner with cross-functional teams to elevate critical complaints and support product development through clear, actionable documentation.

Skills

• Customer Relations (2 years of experience is required)
• Written Communication (2 years of experience is required)
• Microsoft Excel (1 year of experience is required)
• Social Media Engagement (2 years of experience is required)
• Responsiveness (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Bachelors (required)