Customer Support Coordinator

Siemens Mobility; Peachtree Corners (GA); Hybrid; USD 39,000 - 69,000; Full time

Job summary

A global technology leader is seeking a Customer Support Coordinator in Peachtree Corners, GA. The successful candidate will support the Order Entry and EDI Orders teams, process customer orders, and resolve discrepancies. This role requires strong communication skills and proficiency in tools like SAP and Salesforce. Ideal candidates will have at least 2 years of experience in customer support, a high school diploma, and a detail-oriented approach to work.

Qualifications

• 2 plus years' experience in a Customer Support role.
• Experience with Microsoft Outlook and basic proficiency in Excel.
• Strong organizational skills and attention to detail.

Responsibilities

• Support both the Order Entry and EDI Orders team.
• Generate reports on order discrepancies and resolve issues with customers.
• Process large volumes of data and manage daily workflows in SAP and Salesforce.

Skills

Attention to detail

Organizational skills

Analytical skills

Problem-solving

Education

High School Diploma

Associate's Degree

Tools

SAP

Salesforce

Microsoft Outlook

Excel

Job description

Position Title:Customer Support Coordinator: Order Entry and EDI Orders Team Member

Location:Peachtree Corners, GA (Hybrid)

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

This is a dual function role supporting both the Order Entry and EDI Orders teams. The Order Entry team processes incoming customer orders submitted via email. The EDI Orders team communicates with customers and resolves pricing and part-number discrepancies for orders submitted electronically.

You will make an impact with the following responsibilities:

EDI Coordinator:

• Generate reports to identify order lines with pricing, part number and order quantity discrepancies for orders submitted via EDI or Sie Portal
• Utilizes SieSales/Salesforce to create cases to communicate discrepancies to customers and drive to resolution
• Monitors and actions SAP workflow to address orders submitted electronically that have errors preventing sales order creation
• Communicate with Data Management teams regarding parts setup

Order Entry Specialist:

• Processes large volumes of data in both alphanumeric and symbolic format from various source documents into software applications
• Use of SAP, Compass and Salesforce to manage daily workflow
• Routine written communication with Sales and external customers via Outlook
• Salesforce is used regularly to triage incoming orders for entry and manage cases to ensure deadlines are consistently met
• May also be required to respond to semi-complex complaints and disputes within 48hr SLA

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High School Diploma
• 2 plus years’ experience in a Customer Support role.
• Experience with Microsoft Outlook and basic proficiency in Excel
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Associate’s degree
• Strong organizational skills with attention to detail, ability to follow specific procedures, and excellent time management practices
• Must demonstrate articulateness in communications
• Analytical, problem-solving skills a necessity

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $39,760 - $68,160. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemenshere.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#LI-AB1 #transformtheeverydaywithus #siemens #orderentryspecialist #ediorderspecialist #electricalproducts

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.
The pay range for this position is39760.00-68160.00annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.