Customer Support Coordinator

Pursuit Aerospace; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

EAP

Paid time off

Company-paid holidays

Job summary

Pursuit Aerospace, a global aircraft component manufacturer, seeks a Customer Support Coordinator in Stuart, FL, onsite. You will coordinate hardware shipments, share customer schedules, communicate delivery commitments, and help ensure on-time payments.

The role also serves as a backup to the ERP Administrator, with daily invoicing and customer follow-up. Requires a high school diploma and 2+ years of related experience; ITAR/EAR eligibility is required.

Qualifications

• High School Diploma or equivalent and a minimum of two (2) years of related experience.
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future.
• Must be able to perform work subject to ITAR/EAR regulations.

Responsibilities

• Assist input of Purchase Order Amendments into the Syteline system.
• Perform weekly closing of Job Orders.
• Maintain Repair order entry into Syteline.
• Log QF-1 Forms and track overdue forms.
• Retrieve customer schedules and input into Syteline as defined by the Customer Support Manager.
• Perform accurate invoicing of shipped product daily.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Syteline

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Coordinator

Stuart, FL, US

12 days ago Requisition ID: 4991

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

The Customer Support Coordinator supports coordinating the shipment of hardware to the customer, communicating customer schedules within TCT, communicating delivery commitments to the customer, and managing the on-time receipt of customer payments. The role will act as backup to the ERP Administrator.

Location: Stuart, FL - Onsite.

Responsibilities:

• Assist with the input of Purchase Order Amendments into the Syteline system.
• Perform weekly closing of Job Orders.
• Maintain Repair order entry into Syteline.
• Log all QF-1 Forms as they are generated and routed to the Business Units; track overdue forms and retrieve those greater than one month.
• Retrieve from the customer and enter respective schedules into Syteline as defined by the Customer Support Manager.
• Perform the accurate invoicing of shipped product on a daily basis.
• Generate and communicate the daily shipment instruction list in accordance with customer requirements.
• Maintain an open action log documenting all activities associated with the collection of outstanding invoices beyond the agreed payment terms.
• Attend customer teleconferences, as assigned by the Customer Support Manager, recording and communicating: 1) all TCT assigned action items 2) date and time of follow-on calls. Additionally, follow-up with Business Units to ensure timely completion of assigned actions.
• Participate in monthly NPI reviews to stay apprised of current program status and communicate any customer concerns.
• File customer communications in applicable job folder as directed by Customer Support Manager.
• Communicate customer shipment commits as required.
• Perform other responsibilities as assigned by the Customer Support Manager.

Required Qualifications:

• High School Diploma or equivalent and a minimum of two (2) years of related experience.
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
• Must be able to perform work subject to ITAR/EAR regulations.

Working Conditions

• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Must be able to frequently sit, stand and walk.
• Must be able to lift and carry up to 15 pounds.
• Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor
• Occasional weekend and evening work may be required to accommodate priorities, deadlines, and schedules.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

• health and disability insurance
• 401(k) match
• flexible spending accounts
• EAP
• paid time off
• company-paid holidays

The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer:

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.