Customer Support Concierge

Serenity Healthcare; Fairfax (VA); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading healthcare provider is looking for a TMS Support Concierge to assist patients in navigating their mental health journey. No prior healthcare experience is needed, as training will be provided. The ideal candidate will possess strong customer service skills, professionalism, and a dedication to patient privacy while promoting a supportive environment.

Benefits

Supportive office atmosphere

Opportunity for skill growth

Impactful work contributing to patient care

Qualifications

• 2+ years in a legitimate customer service environment.
• Excellent interpersonal skills: warm, calm, and professional.
• Commitment to patient privacy and confidentiality.

Responsibilities

• Operate the TMS machine following clinical protocols.
• Support patients during therapy sessions, keeping morale high.
• Collaborate with healthcare providers for positive patient outcomes.

Skills

Customer Service

Interpersonal Skills

Professionalism

Job description

TMS Support Concierge – No Healthcare Experience Required

Who We Are:
We’re top-tier concierge medicine obsessed with giving our patients the best care in the game. We’re looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we’ll train you on the rest.
What’s the job?
You’ll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient’s provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It’s all about driving real results and better patient outcomes.
What You’ll Do:

• Operate the TMS machine like a boss, following clinical protocols.
• Chat with patients, keep their spirits up.
• Stay sharp and professional in our upscale office.
• Learn how to engage them in activities that heal their brain.
• Team up with our squad to make sure patients are thriving.

What You Need:

• 2+ years in a legit customer service environment. (Full time experience is required)
• Mad interpersonal skills—warm, calm, and always professional.
• Gotta stay steady and focused, even on tough days.
• 100% committed to patient privacy and keeping things confidential.
• No political activism or anything that could mess with our neutral patient vibe.
• Ready to ace a background check and bring strong references.

Who We Want:
People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You’re here to make a difference, not drama.
Who We Don’t Want:
No shade, but if you’ve got unprofessional experience, personal struggles that could affect patient care, or you’re not in it for the long haul, this isn’t your spot. As a team we put patients first!
Why You’ll Love It:

• Come embrace the vibes of a cutting-edge office with a tight-knit team.
• Grow your skills in a place that’s all about excellence.
• Help patients see real progress with game-changing treatment.

How to Slide In:
Drop your resume and a quick note about why you’re a fit along with it, or email [e-mail]. Only the real ones will get a callback.
We’re All About Fairness:
Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.
Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that’s not you, keep it moving.