Customer Support Business Manager

Cubic Transportation Systems; San Diego (CA); On-site; USD 182,000 - 204,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401k match

Paid parental leave

PTO

Job summary

Cubic Transportation Systems is seeking a Customer Support Business Manager in San Diego to align procurement, materials, and documentation from lab builds through production transitions. You will coordinate across Engineering, Integrated Supply Chain, and Quality to ensure on-time hardware delivery for prototypes and full-scale production.

You will proactively identify risks, resolve issues, and drive first-time build quality and readiness while supporting cost optimization and continuous

Qualifications

• Bachelor’s degree required; Engineering degree preferred.
• 12+ years in production operations, supply chain coordination, financial analysis, or manufacturing support.
• Strong procurement, inventory management and SAP experience desirable.

Responsibilities

• Material & Demand Management: identify and procure materials for first-time builds and ensure timely delivery to the lab.
• Production Readiness & Coordination: ensure work instructions, QA signoffs, and NPI milestones are aligned.
• Performance Monitoring & Reporting: develop metrics for build readiness and supply chain performance, and drive cost optimization.

Skills

Production operations

Supply chain coordination

Financial analysis

Manufacturing support

Procurement

Inventory management

ERP systems

Education

Bachelor's degree

Engineering degree preferred

Tools

SAP

Job description

Business Unit

Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Summary

The Customer Support Business Manager ensures that all elements of production—from procurement through delivery—are aligned for success. This role focuses on first-time engineering builds and production readiness, coordinating across Engineering, Integrated Supply Chain, and Quality teams to ensure materials, processes, and documentation are in place. This individual will proactively identify risks, resolve issues, and drive on-time delivery of hardware for both prototype and production-transition builds.

Essential Job Duties and Responsibilities

Material & Demand Management
Collaborate with engineering and Integrated Supply Chain teams to identify and procure materials for first-time builds. Ensure timely delivery of parts and materials to the lab. Load and maintain demand in SAP; monitor purchase orders and follow up on delays. Manage inventory levels, adjudicate excess/shortage situations, and recommend disposition strategies.

Production Readiness & Coordination
Ensure work instructions are available and followed, coordinate QA audits and signoffs. Partner with the New Product Introduction (NPI) team to develop and maintain viable NPI plans with milestones and resourcing. Identify and mitigate risks impacting engineering builds as well as low-rate production readiness and delivery. Drive resolution of supply chain and production issues; escalation as needed to maintain program schedule.

Performance Monitoring & Reporting
Develop and report metrics on engineering build readiness, supply chain performance, first-time build quality, and other metrics as necessary to accurately convey the status of first-time engineering builds and new product transitions. Recommend process improvements to enhance efficiency and reduce cost and schedule. Support cost optimization efforts, including negotiating cancellations, make/buy decisions, and managing inventory.

Minimum Job Requirements

Bachelor’s degree required; Engineering degree preferred but not mandatory. 12+ years in production operations, supply chain coordination, financial analysis, or manufacturing support (Defense/Aerospace industry preferred). Strong understanding of procurement, inventory management and ERP systems (SAP experience highly desirable). Excellent organizational and problem-solving skills. Strong written and oral communication abilities; comfortable with persistent follow-up. Ability to work cross-functionally and influence without direct authority.

Travel: Up to 10% (as required for supplier or site visits). Clearance: Ability to obtain and maintain a security clearance required.

Cubic Pay Range

Cubic Pay Range: $182,000.00 - $204,000.00 + benefits. The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type

Employee

Benefits

Cubic offers medical, dental and vision insurance, company-paid disability (company continues full pay and benefits for up to six weeks), life insurance options, critical illness and accident coverages, Flexible Spending Accounts, a pre-paid legal plan, travel accident insurance, an award-winning well-being program which includes an employer-funded lifestyle spending account, up to six weeks of paid parental leave, and a 401k Retirement Plan with a company match. Employees can also take advantage of backup childcare, pet care, pet insurance, virtual tutoring, and a tuition reimbursement program. Many locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation. Full-time salaried employees are eligible to participate in Cubic's flexible time-off arrangement. Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly. Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year.

Equal Opportunity

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law. Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). We are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!