Customer Support Associate - Work from Home - Fort Worth, TX

Anomalysquared; Fort Worth (TX); Remote; Full time

Job summary

Join a vibrant and innovative customer contact center as a Contact Center Specialist! This role offers both full-time and part-time opportunities in a remote work setting, allowing you to engage with clients through inbound and outbound calls. You'll be responsible for qualifying callers for various programs and services, making excellent communication skills essential. Enjoy a laid-back environment that encourages personal and professional growth, while also benefiting from comprehensive employment perks such as medical and dental coverage for full-time employees after a probationary period. If you're ready to make a difference in a supportive team, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Qualifying callers for programs, products, or services.
• Handling outbound and inbound calls professionally.

Skills

Verbal Communication Skills

Written Communication Skills

Adaptability

Product Knowledge

Education

High School Diploma or GED

Tools

Windows Operating Systems

Google Chrome

Job description

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description:

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage: $10.00 per hour ($7.25 per hour during training)

Minimum Requirements:

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements: Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10.
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Employment Benefits:

Remote work.

Remote training.

For Full-time employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.