Customer Support Associate - Work from Home - Charlotte, NC

Anomaly Squared; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an At-Home Contact Center Specialist, where you can thrive in a supportive and dynamic environment. This role offers the chance to engage with clients through inbound and outbound calls, assisting with various services such as appointment scheduling and lead qualification. Enjoy the flexibility of remote work and the opportunity for professional growth within a company that values your contributions. With comprehensive training and a commitment to your success, this position is perfect for those looking to advance their careers while providing exceptional service to clients in a fun and laid-back setting.

Benefits

Remote Work

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Qualifications

• High School Diploma or GED required with strong verbal and written communication skills.
• Ability to adapt in a fast-changing environment is essential.

Responsibilities

• Qualifying callers for programs, products, or services through inbound and outbound calls.
• Scheduling appointments and assisting with insurance lead qualification.

Skills

Verbal Communication Skills

Written Communication Skills

Adaptability

Education

High School Diploma or GED

Tools

Windows Operating System

Google Chrome

Job description

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.

Position Description:

We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Wage:

$10.00 per hour ($7.25 per hour during training)

Requirements:

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Can Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements: Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more.
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10.
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST).

Benefits:

Employment BENEFITS:

Remote work.

Remote training.

For Full-time employees ONLY:

Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.

401(k) after 90-day probationary period if elected.

PTO after 6 months of employment.

NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.

Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.