Customer Support Associate — Path to Specialist

Karmak, Inc.; Carlinville (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Karmak, Inc. is seeking an Associate Customer Support Specialist who will evolve into a Customer Support Specialist. After onboarding, the role emphasizes coursework in Karmak Support University, process understanding, and building strong internal relationships while handling high call volumes and meeting support metrics.

You will travel to customer sites, document interactions in Salesforce, and collaborate across teams to resolve issues and learn system functionality.

Qualifications

• Must have strong communication, organization, and time management skills.
• Empathy and a customer-centric approach are essential.
• Self-motivation with energy and a positive outlook is expected.
• Detail-oriented and collaborative problem solving is required.
• Experience in customer-facing roles is preferred.
• Familiarity with Salesforce and Windows products is preferred.
• Willingness to travel to customer sites.

Responsibilities

• Answer calls and emails in a timely manner, providing frontline support.
• Create active conversations to understand issues and communicate action plans.
• Prioritize and resolve issues quickly with appropriate resources.
• Document all interactions in Salesforce.
• Collaborate with Support Specialists and Analysts to test fixes.

Skills

Communication

Organization

Time management

Reliability

Empathy

Self-motivation

Detail-oriented

Problem solving

Customer-facing experience

Microsoft Windows

Salesforce

Travel readiness

Automotive experience

Heavy-duty truck dealership experience

Tools

Windows Server

Networking basics

Job description

Karmak, Inc. is seeking an Associate Customer Support Specialist who will evolve into a Customer Support Specialist. After onboarding, the role emphasizes coursework in Karmak Support University, process understanding, and building strong internal relationships while handling high call volumes and meeting support metrics.

You will travel to customer sites, document interactions in Salesforce, and collaborate across teams to resolve issues and learn system functionality.