Customer Support Associate

Nimble; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A headhunter agency is seeking a Customer Support Associate for a property management client in California. The role involves assisting customers through multiple channels, ensuring high quality service, and maintaining professionalism. Ideal candidates will have a background in business, strong communication abilities, and experience in customer service. This position offers a competitive salary and the flexibility to work from home, making it an excellent opportunity for the right candidate.

Benefits

Work from home

Competitive salary

Fast hiring

Qualifications

• At least 2 years of experience in customer service and support.
• Familiar with customer support software and payment processing tools.
• Can work in a demanding, fast-paced environment.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist customers via email, live chat, and phone.
• Ensure timely resolution of customer concerns.

Skills

Professional fluency in English

Excellent written communication skills

Excellent speaking skills

Excellent reading skills

Detail-oriented

Excellent organizational skills

Ability to multitask effectively

Education

Undergraduate degree in Business Administration or Marketing

Tools

Zendesk

Salesforce

Intercom

Stripe

Job description

We are a headhunter agency matching top talent in The Philippines with fast-growing US and global companies. We are hiring an ambitious and talentedCustomer Support Associateto join a Nimble company.Our client is a property management business in California, United States, with properties across California, Texas, and Washington.

Working hours:Monday to Friday, 8am to 4pm PST

Salary range:$1,000 - $1,200 per month

Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.
• Assist customers through email, live chat, and phone to resolve issues and answer questions.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Ensure timely and accurate resolution of customer concerns, striving for first-contact resolution whenever possible.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Keep accurate records of customer interactions, transactions, and complaints.
• Provide product and service information to customers and promote upsell opportunities when applicable.
• Stay up-to-date with product knowledge to effectively and efficiently address customer inquiries.
• Follow company policies and procedures while providing exceptional customer service.
• Participate in training sessions to continually improve skills and stay informed about company updates.

Requirements

• Professional fluency in English, with excellent written, speaking, and reading skills
• Undergraduate degree, preferably in Business Administration or Marketing
• At least 2 years of experience in customer service and customer support
• Can work in a demanding, past-faced environment, and can multitask effectively
• Detail-oriented individual with excellent organizational skills
• Familiar with customer support software, including Zendesk, Salesforce, and Intercom
• Familiar with payment processing tools, including Stripe, and order fulfillment software

Benefits

• Work from home
• Competitive salary
• Fast hiring