Customer Support Associate

Avantor; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Avantor is seeking an entry-level Associate for the Customer Support team. The role involves providing initial technical product support and troubleshooting technical issues for customers. Ideal candidates should have post-secondary education or relevant experience, and strong communication skills. Join a company dedicated to improving lives with innovative solutions.

Qualifications

• 0-3 years of experience in mining or commercial assay laboratory or related field required.
• Computer skill and aptitude to operate a variety of computer software programs and systems required.

Responsibilities

• Provide initial technical product support to customers by handling inquiries.
• Gather information to identify and assess the nature of problems.
• Escalate complex issues to higher-level support specialists.

Skills

Communication

Interpersonal skills

Organizational skills

Team player

Education

Post-secondary education or equivalent job experience

Job description

The Opportunity:

Entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

Job Description

Avantor is looking for an Associate for the Customer Support team. It’s an entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

What we’re looking for

Education: Post-secondary education or equivalent job experience; college degree preferred but not required.

Experience: 0-3 years of experience in mining or commercial assay laboratory or related field required.

Preferred Qualification:

• Computer skill and aptitude to operate a variety of computer software programs and systems is required.
• Exceptional communication and interpersonal skills.
• Display ability to be a strong team player.
• Excellent organizational skills.
• Skilled in relationship building is required

How you will thrive and create an impact:

• Conducts sales calls in order to ascertain customer needs and/or to close sales.
• Seeks out new sales opportunities.
• Prepares expense reports.
• Prepares and evaluates territory reviews.
• Frequently travels to customer locations to evaluate onsite customer care needs.
• Continually enhances product knowledge as well as sales and customer applications skills.
• Maintains specific account records as required by management.
• Maintains awareness of territory and overall sales and profitability goals.
• Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts.
• Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

About the company

Avantor is a chemicals and materials company headquartered in Radnor, Pennsylvania. Leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

Notice

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