Customer Support Associate

1063 Accenture Flex LLC Company; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Accenture is hiring for an onsite Customer Support role in San Antonio, TX. You will address user queries via chat, phone, or email, resolve issues with empathy, and collaborate with team leads and SMEs to ensure high customer satisfaction.

Candidates should have at least 2 years of experience in customer support, be able to work a flexible shift, and relocate to San Antonio as required. Accenture offers a comprehensive benefits package.

Qualifications

• Minimum of 2 years of customer support experience via phone, chat, and/or email.
• Ability to understand complex information and explain clearly.

Responsibilities

• Address user queries by clarifying root causes and educating users on platform use via chat, phone, or email.
• Achieve daily targets and key performance metrics.
• Deliver high-quality service while maintaining customer satisfaction and resolving cases efficiently.
• Conduct outbound calls and assist end users across various query types to drive satisfaction.
• Resolve issues quickly with empathy and maintain professional interactions within Accenture and with clients.
• Proactively ask questions and stay aware of the client’s business and team processes.
• Communicate information to Team Leads, QAs, SMEs, and the Operations Manager.

Skills

Strong communication skills

Clear written responses

Multichannel support

Job description

Key Responsibilities

• Address user queries by clarifying their root cause and educating users on how to effectively use the platform through chat, phone call or email
• Achieve daily targets and key performance metrics
• Deliver high-quality service by maintaining consistent customer satisfaction ratings, resolving cases efficiently, and using time productively
• Conduct outbound calls and assist end users across a variety of query types to drive high customer satisfaction
• Resolve issues quickly while remaining helpful and empathetic
• Proactively ask questions and maintain awareness of the client's business, operational activities, and team processes
• Communicate and elevate information appropriately to Team Leads, QAs, SMEs, and the Operations Manager
• Maintain professional interaction and communication both within the Accenture organization and with client contacts

Role Requirements

This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.

Must be flexible to work any shift between 6:00 am - 2:00 am CT including weekends and holidays.

The role requires candidate pass an English assessment (written) with a minimum score of B2 Basic Qualifications: Minimum of 2 years of customer support experience via phone, chat, and/or email.

Preferred Qualifications

• Strong communication skills, including the ability to understand complex information, communicate clearly, and produce detailed written responses
• Experience working in a metrics-driven environment
• Experience managing multiple customer interactions across communication channels

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/12/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Hourly Salary Range

• California $22.68 to $22.68
• Colorado $22.68 to $22.68
• Connecticut $22.68 to $22.68
• District of Columbia $22.68 to $22.68
• Illinois $22.68 to $22.68
• Maine $22.68 to $22.68
• Maryland $22.68 to $22.68
• Massachusetts $22.68 to $22.68
• Minnesota $22.68 to $22.68
• New York $22.68 to $22.68
• New Jersey $22.68 to $22.68
• Ohio $22.68 to $22.68
• Virginia $22.68 to $22.68
• Washington $22.68 to $22.68

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authority in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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