Customer Support Associate

Uniform Advantage Brands; Lithia Springs (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Pharmacy

401(k) with company match

Paid Time Off

Employee Discount Program

Uniform tops provided

Job summary

Uniform Advantage Brands is seeking a Customer Support Team Member in Lithia Springs, GA. The role focuses on assisting outbound fulfillment, handling B2B order correspondence, and inventory management to improve facility efficiency.

You will communicate with internal and external customers, support order processing, and document departmental procedures while collaborating with managers to grow within the company. Saturday/Sunday work may be required.

Qualifications

• High School diploma or equivalent.
• 1–2 years of Call Center experience.
• 1–2 years in an ECommerce distribution facility.
• 1–2 years in decision-making and analytical capabilities.

Responsibilities

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices and record required information.
• Executes inventory transfers.
• Complete Workfront ticket entry and monitor dashboards.
• Communicate with customers via phone and email.
• Research and resolve inventory discrepancies affecting invoices.

Skills

Strong communication

Problem solving

Mathematical abilities

Detail planning

Analytical skills

Microsoft Office

Reporting abilities

Customer service

Education

High School diploma or equivalent

Tools

Workfront

Warehouse Management Software

Job description

777 Douglas Hills Rd
#100
Lithia Springs, GA 30122, USA

Description

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level responsibilities include the following: B2B order correspondence, correspondence with the customers, correspondence with the business partner, Work Front ticket entry, correspondence with retail stores, inventory management, incomplete order processing, and creation of departmental documentation.

UA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces around the world. We believe in helping our deserving employees reach their full potential. You'll work directly with managers who will take a real interest in your future. You’ll meet many fellow UA Brands employees who have grown along with us and were promoted to higher-level responsibilities and supervisory positions. If you’re hard-working and do a great job, you can be one of them!

Pay $16.50 hourly

• Must be able to work Saturdays and Sundays, as needed.

Essential Duties and Responsibilities:

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices, and record the necessary information.
• Executes inventory transfers.
• Complete Workfront ticket entry and monitor Workfront dashboards.
• Communicate with customers, both internal and external customers, via phone and email communications.
• Research customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.
• Process order modifications and adjust required shipment level requests as communicated.
• Research and resolve inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software. This activity may include, but is not limited to, cycle counting inventory and collecting country of origin data on inventory.
• Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.
• Manage and research the International On Hold report daily to ensure proper service level shipments.
• Research and resolve invoices within multiple stages of processing within the Warehouse Management Software.

Required Skills:

• Strong Communication Skills, verbal and written.
• Strong problem-solving capabilities.
• Strong mathematical abilities.
• Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.
• Microsoft Software Suite.
• Strong reporting abilities geared to various levels of leadership.
• Ability to handle difficult customer situations professionally; strong customer service skills.
• Ability to deal with problems involving several concrete variables in standardized situations.

Required Experience:

• Must be 18 or older
• High School diploma or equivalent.
• 1-2 years of Call Center experience.
• 1-2 years of experience working in an ECommerce distribution facility.
• 1-2 years of experience in decision-making and analytical capabilities.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical, Dental, Vision, and Pharmacy Coverage
• Life/AD&D Insurance
• Employee Assistance Program – support for everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Holiday Pay
• Paid Time Off – Life BalanceVolunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free work “uniform” tops provided
• Regular Social Activities and Events – Mandatory Fun

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We area Drug-Free Workplace.

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.