Customer Support Associate

Tonys Coffees & Teas Inc; Bellingham (WA); On-site; USD 37,000 - 46,000; Full time

Job summary

Tony’s Coffees & Teas, Inc. is seeking a Customer Support Associate to assist walk-in customers and wholesale clients via phone and email. The role emphasizes accurate invoicing and meticulous record-keeping, with collaboration across distribution and accounts receivable teams.

Strong communication skills and attention to detail are essential, and familiarity with Microsoft Office and Google Sheets is preferred. A positive culture and teamwork orientation are valued.

Qualifications

• Customer service experience required.
• Strong communication skills via phone, email and in person.
• Familiarity with Microsoft Office Suite and Google Sheets.
• Excellent attention to detail.
• Ability to solve problems and collaborate with a team.
• Coffee experience is a plus.
• Active participant in cultivating an inclusive culture for all employees.

Responsibilities

• Provide friendly customer service to walk-in customers.
• Provide consistent support to wholesale customers via phone and email.
• Attention to invoicing orders and maintaining accurate records.
• Collaborate with distribution and accounts receivable teams.

Skills

Customer service experience

Strong communication skills

Attention to detail

Problem solving & teamwork

Coffee experience

Inclusion advocate

Tools

Microsoft Office

Google Sheets

Job description

Description

Summary

The Customer Support Associate is responsible for providing friendly customer service to our walk-in customers and providing consistent customer support to wholesale customers via phone and email. The Customer Support Associate must have great attention to detail for invoicing orders and maintaining records accurately. This position requires strong interpersonal communication skills in order to effectively collaborate with other teams/departments including distribution and accounts receivable. The schedule for this position is Monday-Thursday, 8am-4pm and Friday 9am-1pm.

Requirements

• Customer service experience
• Strong communication skills via the telephone, email and in person
• Familiarity with Microsoft Office Suite and Google Sheets
• Excellent attention to detail
• Ability to solve problems and collaborate with a team
• Coffee experience a plus
• Be an active participant in cultivating a culture of inclusion for all employees that respect their individual strengths, views and experiences.

Equal Opportunity Employer

Tony’s Coffees & Teas, Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.