Customer Support Assistant

Skybound Getaways; New York (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Training and onboarding support

Opportunities for professional growth

Job summary

Skybound Getaways is seeking a motivated Customer Support Assistant to join our remote team. You will help support customers by responding to inquiries, assisting with service requests, and ensuring prompt, professional assistance.

This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a flexible remote environment. We welcome candidates looking to gain experience in customer support and grow within a supportive team.

Qualifications

• Strong verbal and written communication skills.
• Basic computer and digital communication skills.
• Ability to stay organized and manage multiple requests.
• Reliable, proactive, and detail-oriented.
• Previous customer service experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through phone, email, and messaging platforms
• Provide clear and accurate information regarding company services and policies
• Assist clients with service requests, updates, and general support
• Maintain organized records of customer interactions in internal systems
• Follow up with customers when needed to ensure satisfaction
• Work collaboratively with team members to resolve client concerns

Skills

Verbal communication

Written communication

Basic computer skills

Organized

Detail oriented

Customer service

Job description

About the job Customer Support Assistant

Skybound Getaways is seeking a motivated Customer Support Assistant to join our remote team. In this role, you will help support customers by responding to inquiries, assisting with service requests, and ensuring each client receives prompt and professional assistance.

This position is ideal for someone who enjoys helping people, communicating clearly, and working in a flexible remote environment. We welcome candidates who are looking to gain experience in customer support and grow within a supportive team.

Key Responsibilities

• Respond to customer inquiries through phone, email, and messaging platforms
• Provide clear and accurate information regarding company services and policies
• Assist clients with service requests, updates, and general support
• Maintain organized records of customer interactions in internal systems
• Follow up with customers when needed to ensure satisfaction
• Work collaboratively with team members to resolve client concerns

Qualifications

• Strong verbal and written communication skills
• Basic computer and digital communication skills
• Ability to stay organized and manage multiple requests
• Reliable, proactive, and detail-oriented
• Previous customer service experience is a plus but not required

What We Offer

• 100% remote work environment
• Training and onboarding support
• Opportunities for professional growth within the company
• Supportive and collaborative team culture

Equal Opportunity Employer

Skybound Getaways is committed to creating an inclusive workplace and welcomes applicants from diverse backgrounds.