Customer Support Assistant

Lorygen Group; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Lorygen Group in Los Angeles is seeking a Customer Support Assistant to help customers with questions, requests, and general service needs. This role emphasizes friendly, professional communication and accurate record-keeping.

Ideal candidate will enjoy helping others, possess strong verbal and interpersonal skills, and be able to multitask in a fast-paced environment. Prior customer service experience is helpful but not required, with opportunities for development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Positive and customer-focused attitude.
• Good organizational and problem-solving abilities.
• Ability to multitask and prioritize responsibilities.
• Comfortable working independently and as part of a team.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional support.
• Address customer concerns and direct complex requests to the appropriate team member.
• Maintain accurate records of customer interactions.
• Support customer engagement and service activities.
• Collaborate with team members to address customer needs.
• Assist with daily administrative and operational tasks.
• Participate in training and professional development opportunities.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

About Lorygen Group

Lorygen Group is committed to helping businesses create positive customer experiences through professional service and meaningful engagement. We value teamwork, communication, and continuous professional development.

Position Overview

We are looking for a Customer Support Assistant to help customers with questions, requests, and general service needs. This position is well suited for individuals who enjoy helping others and want to develop their communication and customer service skills.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional support.
• Address customer concerns and direct complex requests to the appropriate team member.
• Maintain accurate records of customer interactions.
• Support customer engagement and service activities.
• Collaborate with team members to address customer needs.
• Assist with daily administrative and operational tasks.
• Participate in training and professional development opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Positive and customer-focused attitude.
• Good organizational and problem-solving abilities.
• Ability to multitask and prioritize responsibilities.
• Comfortable working independently and as part of a team.
• Previous customer service experience is helpful but not required.