Customer Support Assistant

Park 6 Logistics; Cincinnati (OH); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Collaborative work environment

Job summary

Park 6 Logistics in Cincinnati, Ohio, is seeking a Customer Support Assistant to be a key contact for customers and support their experience with our growing logistics team.

You will handle inquiries, maintain records, coordinate with internal teams, and help ensure timely, professional resolutions while contributing to a positive customer journey and ongoing process improvements. This is a full-time, on-site role with growth opportunities within the company.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working independently and as part of a team.
• Professional, dependable, and detail-oriented.
• Strong problem-solving skills and good judgment.
• Comfortable using computers and learning new systems or software.
• Ability to maintain professionalism when handling customer concerns.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer questions and provide clear, professional assistance.
• Assist customers with general service, account, and logistics-related inquiries.
• Maintain accurate customer information and communication records.
• Follow up on open requests and help ensure timely resolutions.
• Coordinate with internal departments when additional assistance is required.
• Identify customer concerns and help resolve issues in a professional manner.
• Provide accurate information regarding company services and processes.
• Support daily administrative and customer service activities.
• Maintain a positive and professional customer experience.
• Help improve internal communication and customer support processes.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Time management

Independent worker

Team player

Problem solving

Detail oriented

Tech savvy

Job description

Park 6 Logistics is a growing, professional organization committed to delivering reliable service, efficient operations, and a positive experience for both our clients and our team.

We believe strong businesses are built by great people. At Park 6 Logistics, we value professionalism, communication, organization, and individuals who are motivated to learn, contribute, and grow within the company.

Job Description

As a Customer Support Assistant, you will serve as an important point of contact for customers and provide support throughout their experience with Park 6 Logistics.

You will assist with customer inquiries, provide accurate information, coordinate with internal teams, maintain organized records, and help ensure customer concerns are handled professionally and efficiently.

The ideal candidate is approachable, organized, detail-oriented, and comfortable communicating with customers in a fast-paced environment.

Responsibilities

• Respond to customer questions and provide clear, professional assistance.

• Assist customers with general service, account, and logistics-related inquiries.

• Maintain accurate customer information and communication records.

• Follow up on open requests and help ensure timely resolutions.

• Coordinate with internal departments when additional assistance is required.

• Identify customer concerns and help resolve issues in a professional manner.

• Provide accurate information regarding company services and processes.

• Support daily administrative and customer service activities.

• Maintain a positive and professional customer experience.

• Help improve internal communication and customer support processes.

Qualifications

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal abilities.

• Strong organizational and time-management skills.

• Ability to manage multiple tasks and priorities effectively.

• Comfortable working independently and as part of a team.

• Professional, dependable, and detail-oriented.

• Strong problem-solving skills and good judgment.

• Comfortable using computers and learning new systems or software.

• Ability to maintain professionalism when handling customer concerns.

• Positive attitude and willingness to learn.

Additional Information

• Competitive salary of $37,000–$41,000 per year

• Growth and advancement opportunities

• Professional development opportunities

• Supportive and collaborative work environment

• Opportunities to strengthen customer service and communication skills

• Stable full-time position

• Hands-on experience within the logistics industry

• Opportunity to grow with an expanding company