Customer Support Agent for a Software Company

Ltvplus; Brandon (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative remote-first company is looking for a Customer Support Agent to provide exceptional service to clients worldwide. In this dynamic role, you will engage with customers through chat and email, ensuring their inquiries are handled with professionalism and care. Your technical aptitude and experience with tools like Front and Aircall will be crucial as you navigate various customer interactions. Join a diverse team that values flexibility and a customer-first mindset, and make a real impact in enhancing customer experiences in a fast-paced environment.

Qualifications

• 2+ years in customer service with a passion for exceptional support.
• Strong troubleshooting skills and ability to analyze and resolve issues.

Responsibilities

• Process order modifications and manage refunds efficiently.
• Communicate accurate arrival times to customers and manage inquiries.

Skills

Customer Service Experience

Troubleshooting Skills

Multitasking

Organizational Skills

Technical Aptitude

Customer-First Mindset

Tools

Front

Aircall

Zendesk

Salesforce

Slack

Stripe

Notion

Job description

Help Customers from Anywhere in the World

Customer Support Agent for a Software Company

MRF: F689

Is This YOU? Then We Want to Meet You!

• You have 2+ years of experience in customer service and a passion for delivering exceptional support.

• You’re proficient in using Front and Aircall, capable of multitasking while staying organized and efficient.

• You have strong troubleshooting skills and the ability to analyze situations, identify root causes, and resolve issues efficiently.

• You thrive in a dynamic environment, seamlessly switching between chat and email interactions while maintaining a customer-first mindset.

• You have technical aptitude—you're curious and proficient in using digital communication tools and troubleshooting issues as they arise.

• A basic understanding of telecommunication or digital messaging technologies is a plus!

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

• Process order modifications, such as adding or removing items, handling payments, and managing refunds.
• Reschedule deliveries and services efficiently, accommodating customer requests and scheduling changes.
• Communicate accurate arrival times to customers, ensuring they stay well-informed.
• Manage incoming calls, emails, and SMS interactions with professionalism and a customer-first mindset.

Tech Checklist – Gotta Have It!

• Experience with tools such as Zendesk, Salesforce, Slack, Stripe, and Notion.
• Proficiency with Front and Aircall is a major advantage.
• A reliable computer and a high-speed internet connection to manage customer inquiries smoothly.
• A quiet, organized workspace that enables professional and efficient communication.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Note: Only shortlisted candidates will be contacted.