Customer Support Agent for a Software Company

LTVplus; Brandon (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer support company is seeking a representative to provide support through email, chat, and phone. The ideal candidate will have customer support experience, strong analytical skills, and the ability to ensure a positive customer experience. This role offers flexibility and is conducted in a remote work environment.

Qualifications

• Experience providing customer support across multiple channels—email, chat, and phone.
• Confidence in analyzing and resolving both technical and basic account issues.
• Dependable and detail-oriented, able to work independently.

Responsibilities

• Respond to customer inquiries through email, chat, and phone.
• Analyze and troubleshoot telecommunication concerns and account-related issues.
• Resolve both basic and technical concerns efficiently and professionally.
• Ensure a smooth, seamless customer experience across all support channels.

Skills

Customer support experience

Analytical skills

Dependability

Detail-oriented

Calm under pressure

Job description

MRF: F777

Is This YOU? Then We Want to Meet You!

• You have experience providing customer support across multiple channels—email, chat, and phone.
• You're confident in analyzing and resolving both technical and basic account issues.
• You're dependable, detail-oriented, and able to work independently with minimal supervision.
• You're calm under pressure, have a customer-first mindset, and thrive in a fast-paced, support-driven environment.
  
  

If this sounds like you, we’d love for you to join our support team! Who We Are: At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To:

• Respond to customer inquiries through email, chat, and phone
• Analyze and troubleshoot telecommunication concerns and account-related issues
• Resolve both basic and technical concerns efficiently and professionally
• Ensure a smooth, seamless customer experience across all support channels
• Maintain a positive, empathetic, and professional tone with every interaction
  
  

Working Hours

Coverage required across multiple channels, depending on client needs. Flexibility is a plus.

Apply now and let’s make order magic happen!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.