Customer Support Agent (Clerk Specialist)

State of Iowa; Wisconsin; Remote; USD 35,000 - 53,000; Full time

Job summary

A government agency in Iowa is seeking a Customer Support Agent to assist customers with their tax obligations and provide general tax assistance. This full-time role offers a flexible work environment with benefits including health insurance, retirement options, and generous paid time off. Candidates must have strong customer service skills and reside within Iowa.

Benefits

Flexible work options

Health, Dental and Vision Insurance

Retirement benefits

Qualifications

• Experience working in a call center environment.
• Experience providing customers information about various tax types.
• Three years of full-time clerical or closely related work.

Responsibilities

• Assist customers in meeting their tax obligations.
• Provide general tax assistance and account information.
• Deliver exceptional customer service in a call center environment.

Skills

Customer service

Active listening

Attention to detail

Education

High school diploma or equivalent

Tools

GovConnectIowa application

Job description

Overview

Customer Support Agent (Clerk Specialist) at the State of Iowa, Department of Revenue. Location: Iowa, United States. Category: Call Center. Job Type: Full Time. Posted: 2025-09-29. Salary range: USD $35,568.00 - $52,228.80.

Responsibilities

• Assist customers in meeting their tax obligations by answering questions via telephone, and direct customers to online and other resources.
• Provide general tax assistance, account level information, status updates, and help taxpayers resolve balances due.
• Deliver exceptional customer service in a call center environment.
• Cover standard call center hours: Monday – Friday, 8:00 AM – 4:30 PM.

Preferred Qualifications

• Experience working in a call center environment.
• Experience providing customers information about various tax types.
• Attention to detail in related work.
• Experience with GovConnectIowa application is an added preference.

Job Specific Competencies

• Customer and Personal Service — Understanding customer needs, meeting quality standards, and evaluating satisfaction.
• Active Listening — Paying full attention, understanding points, asking appropriate questions, and not interrupting.
• Deductive Reasoning — Applying general rules to specific problems to produce sensible answers.

Employer Highlights

The Iowa Department of Revenue values diverse talent and provides a supportive work environment with a focus on excellent customer service. Benefits include flexible work options, and the possibility to work from home within the State of Iowa as a primary residence. A comprehensive benefits package is offered to full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment – Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Additional Information

Applicants must live within the state of Iowa to qualify for this position.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work; or an equivalent combination of education and experience as described below:

• Graduation from high school or equivalent (G.E.D.) or satisfactory completion of a recognized correspondence or formal job-related training course for one year of the required experience; or
• Nine months or thirty semester hours of coursework in an accredited business school, college or university for each year of the required experience; or
• Certification from the State of Iowa Administrative Assistant Certificate Program substituting for six months of the required experience; or
• Employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full-time experience as a resident treatment worker or Clerk-Advanced.

For additional information, please view the job description (PDF may require a PDF reader).

Why Choose the State of Iowa?

We are committed to excellence and value our employees. The State of Iowa offers a strong total compensation package and a supportive work environment.

Total Compensation & Benefits

• Competitive compensation reflecting skills and experience
• IPERS and other retirement benefits
• Flexible work from home opportunities
• Health, dental, and vision insurance
• Paid time off including vacation, sick leave, and paid holidays
• Flexible spending accounts
• Life insurance and long-term disability
• Professional development and tuition reimbursement
• Employee Assistance Program (EAP)
• Diversity and inclusion initiatives

Application & Notes

Please note: This posting contains the role’s responsibilities, qualifications, and benefits as stated by the State of Iowa. Location and employment details are based on official posting.