Customer Support Advisor with Italian language - OBI (Part-time position)

Concentrix; United States; Remote; USD 25,000 - 35,000; Part time

Job summary

A global leader in technology and services is seeking a part-time Customer Support Advisor fluent in Italian. You will handle customer inquiries, ensuring top-notch service while enjoying flexible working hours. Join us for a rewarding career with comprehensive training and benefits.

Benefits

Health and life insurance

Multisport card

Transport allowance

Bonuses for significant life events

Paid educational leave

Corporate discounts

Qualifications

• Fluency in written and spoken Italian required.
• Previous customer service experience is advantageous.

Responsibilities

• Processing inquiries related to delivery status, returns, complaints, or order cancellations.
• Providing information about the company's products.
• Maintaining a courteous and professional attitude.

Skills

Fluency in Italian

Communication

Analytical mindset

Teamwork

Job description

Job Title:

Customer Support Advisor with Italian language - OBI (Part-time position)

Job Description

Do you want to use your Italian language skills assisting our customers?

Our new client, OBI, is a German DIY (Do It Yourself) company founded in 1970, with over 500 stores across Europe.

We believe that great people are the key to great solutions. We create a place where every customer can feel special.

You will be the first point of contact for customers, handling inquiries by phone and email. Your experience and skills guarantee the best service.

Are you looking for flexible working hours? No problem! We work from Monday to Friday, 10 am to 7 pm (five-day work week, 4 hours per day).

Responsibilities:

• Processing inquiries related to delivery status, returns, complaints, or order cancellations
• Providing information about the company's products
• Cooperating with suppliers
• Redirecting customer cases to the appropriate department
• Maintaining a courteous and professional attitude, following company standards
• Participating in team activities and other duties

Requirements:

• Fluency in written and spoken Italian
• Very good command of the English language
• Previous customer service experience is advantageous
• Excellent communication skills
• Analytical and proactive mindset
• Experience working with couriers
• Ability to work well in a team
• Adaptability, high motivation, and reliability
• Good computer literacy

What We Offer:

• Working hours: Monday-Friday, 10:00 a.m. - 7:00 p.m.
• Competitive salary and permanent work-from-home arrangement
• Comprehensive initial training and onboarding
• Professional development and career planning programs
• Health and wellbeing initiatives
• Additional benefits including health and life insurance, Multisport card, transport allowance, bonuses for significant life events, paid educational leave, corporate discounts, and more

Send us your CV now and open the door to new career opportunities!

We look forward to meeting you!

Experience the power of a game-changing career

Are you seeking your next opportunity? We are a global technology and services leader supporting top brands worldwide. We operate in over 70 countries, helping well-known brands improve their businesses with innovative technology and integrated solutions. We are proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Know someone perfect for this role? Refer a friend and earn a reward when they join our team! Apply here

Location:

BGR Work-at-Home

Language Requirements:

Italian

Time Type:

Full-time

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