Customer Support

City of Valparaiso, IN; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Valparaiso, IN is seeking a Customer Support representative for the Parks Department to deliver exceptional service in person, by phone, and online, assisting with class registrations, facility rentals, and other recreational services. This role requires a high school diploma, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.

Prior recreation or customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Strong interpersonal and written/oral communication.
• Positive attitude, organized, and team-oriented.
• Experience with office machines and multiline phone system.
• Knowledge of Windows-based applications and Microsoft Office; willingness to learn new technology.
• Able to multitask in a fast-paced environment while remaining courteous.
• Recreation or customer service experience preferred.
• Background check, drug test, and essential function screening required.

Responsibilities

• Answer phone, direct calls, respond to emails, assist in-person customers, provide information and registration services, and process payments/refunds.
• Set up new customer accounts in computer software systems.
• Perform clerical tasks (typing, filing, mailings, reports).
• Handle financial tasks (receipts, payments, reports).
• Support administration and recreation staff functions as needed.
• Perform related duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Positive attitude

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

Windows

Job description

Reporting directly to the Administrative Manager-Customer Service, the Customer Support for the Parks Department is responsible for providing exceptional customer service to external and internal customers in person, over the phone or online, by helping with class registration, facility rentals and other recreational services offered by the Department.

Qualifications Include:

• High school diploma or GED.
• Strong interpersonal and customer service skills, with the ability to communicate orally and in writing.
• The ideal candidate will possess a positive attitude, strong organizational skills, exceptional customer service skills, professional communication/interpersonal skills, healthy work ethic and the ability to work effectively in a team approach.
• Ability to use office machines including but not limited to computer, printer, fax copy machines and multiline telephone system.
• A knowledge of computers and Windowsbased applications including Microsoft Office tools. Understanding and willingness to learn new technology including but not limited to websites, software, and online registration systems.
• Ability to work in a fastpaced environment and effectively multitask and handle changing priorities while maintaining friendliness and professionalism. Must maintain tactfulness and courtesy in public contact situations.
• Experience in a recreation and/or customer service environment preferred.
• Meets all employer and department hiring requirements, including passage of a criminal background check, drug test, and essential function screening.

Expectations Include:

• Answers telephone and directs calls, responds to inquiries by email, assists inperson customers, provides information and registration services for recreational programs, and processes payments and refunds.
• Set up new customer accounts in computer software systems.
• Perform various departmental clerical tasks, such as typing, copying, filing documents, preparing mailings, and preparing recreation program reports.
• Perform various departmental financial tasks, including but not limited to, receipting monetary transactions, recording payments, and preparing reports as required.
• Supporting administration and recreation staff functions as needed.
• Performs related duties as assigned.

The Valparaiso Parks & Recreation Department is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required. The City of Valparaiso provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless those accommodations would present an undue hardship.

If you are a qualified individual with a disability and require reasonable accommodation in applying for this position, you can request assistance by contacting the Valparaiso Human Resources Department at [e-mail].

This job advertisement is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.