Customer Supply Chain Operations Lead

The Clorox Company; Durham (NC); Hybrid; USD 90,000 - 170,000; Full time

Job summary

The Clorox Company is seeking a Customer Supply Chain Operations Lead in Durham, NC to drive service, inventory, and operational performance across the order-to-cash cycle. You will partner with Logistics, Sales, IBP, and Finance to identify risks, improve performance, and deliver reliable delivery and cost outcomes.

You will translate data into actionable insights, support dashboards and scorecards, and lead continuous improvement initiatives with a strong focus on cross-functional

Qualifications

• 5+ years of experience in supply chain, logistics, or customer operations.
• Bachelor’s degree from an accredited college or university is preferred.
• Demonstrated ability to execute against KPIs and manage data-driven insights.
• Strong cross-functional collaboration and communication skills.
• Proficiency in Excel, Power BI, SAP, and supply chain systems.

Responsibilities

• Own execution of customer supply chain performance across order-to-cash, including service, inventory, and compliance metrics.
• Monitor KPIs including order fill, OTIF, inventory health, and on-shelf availability; identify risks.
• Analyze operational data to identify trends, risks, and opportunities; translate data into insights.
• Lead root-cause problem solving for service failures and execution issues.
• Partner with Sales, Planning, Logistics, Finance, and Customer teams to align on supply and demand; support joint planning.

Skills

Analytical ability

Cross-functional collaboration

Communication

Excel

Power BI

SAP

Supply chain systems

Education

Bachelor's degree (preferred)

Tools

Excel

Power BI

SAP

Job description

Alpharetta, GA - USA

Durham, NC - USA (Hill Bldg)

Full time

JR23367

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace (https://www.linkedin.com/feed/hashtag/?keywords=cloroxistheplace&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7079847624048001024)

Your role at Clorox:

The Customer Supply Chain Operations Lead is responsible for executing service, inventory, and operational performance across the order-to-cash cycle for assigned customers. The CSCM partners across Logistics, Sales, IBP, and Finance to identify risks, improve performance, and deliver reliable execution. Success in this role requires strong operational rigor, analytical capability, and the ability to translate data into actionable insights that improve service and cost outcomes.

In this role, you will:

Order-to-Cash Execution Ownership

• Own execution of customer supply chain performance across order-to-cash, including service, inventory, and compliance metrics.
• Monitor KPIs including order fill, OTIF, inventory health, and on-shelf availability. Identify and elevate risks related to supply, service, and operational performance.
• Ensure adherence to standard processes, controls, and customer requirements.

Data-Driven Insights & Analytics

• Analyze operational data to identify trends, risks, and improvement opportunities.
• Translate data into actionable insights to support decision making.
• Support development and maintenance of dashboards, reports, and scorecards. Use data to proactively highlight service risks and performance gaps.

Operational Problem Solving & Continuous Improvement

• Lead root-cause problem solving for service failures, fines, and execution issues.
• Execute action plans to close performance gaps.
• Support implementation of scalable process improvements.
• Contribute to continuous improvement initiatives.

Cross-Functional Collaboration

• Partner with Sales, Planning, Logistics, Finance, and Customer teams to align on supply and demand execution.
• Support forecasting, promotion planning, and portfolio changes with data and execution insights.
• Act as a key point of contact for day-to-day coordination.
• Support joint business planning and execution activities.

Project Execution & Capability Development

• Lead or support defined projects to improve operational performance and efficiency.
• Support testing and adoption of new tools, systems, and processes.
• Build expertise in customer supply chain requirements and Clorox operational processes.

What Success Looks Like

• Service, inventory, and compliance KPIs are consistently met or improving.
• Risks are identified early with clear mitigation plans. Root causes are resolved with sustainable improvements.
• Data and insights improve decision making. Execution builds trust with partners.

What we look for:

• 5+ years of experience in supply chain, logistics, or customer operations. Strong analytical capability and ability to convert data into actionable insights.
• Bachelor’s degree from an accredited college or university is preferred.
• Demonstrated ability to execute against KPIs.
• Strong cross-functional collaboration and communication skills.
• Ability to operate with discipline and accountability.
• Proficiency in Excel, Power BI, SAP, and supply chain systems. Ability to interpret dashboards and operational data to identify risks and trends.
• Strong execution mindset with ownership and follow-through.
• Structured problem-solving capability.
• Effective communicator.
• Growth mindset with willingness to build financial and business acumen.

Workplace type:

Hybrid - 3 days in the office, 2 days WFH

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more (https://www.thecloroxcompany.com/responsibility/thriving-communities/empowering-our-employees-to-thrive/) .

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

Zone A: $90,900 - $170,100

Zone B: $83,400 - $155,900

Zone C: $75,800 - $141,700

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Who we are.

We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.

This is the place where doing the right thing matters.

Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.

Our commitment to diversity, inclusion, and equal employment opportunity.

We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (https://www.thecloroxcompany.com/company/idea/) .

The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at [e-mail] . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.

The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.