Customer Supply Chain Manager (US Export)

The Clorox Company; Alpharetta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Clorox Company is seeking an Export Customer Supply Chain Manager (CSCM) to orchestrate end-to-end service, cost, cash, and growth for assigned customers. You will integrate Logistics with Sales, IBP and Finance, using decision-safe data and scenario analysis to drive trade-offs and accelerate smart growth while safeguarding costs and service outcomes.

This role requires fluent Spanish, strong financial acumen, and the ability to translate complexity into actionable recommendations across

Qualifications

• Fluent in written and spoken Spanish.
• 4+ years in supply chain, logistics, or customer operations.
• 4+ years with desktop & ERP applications.
• Strong analytical capability with data-driven decisions.
• Experience with cost-to-serve analysis and evaluating trade-offs.

Responsibilities

• Act as primary supply chain integrator for assigned customers.
• Serve as SME on CIC supply chain programs and behaviours; use insights to influence decisions.
• Represent US Logistics in cross-functional decision forums with ownership and accountability.
• Knowledge of SAP and exporting requirements (Incoterms, Export documentation etc.).
• Own CIC customer-level cost-to-serve analysis including transportation, warehousing, inventory positioning, fines and service recovery.

Skills

Spanish language

Financial acumen

Cross-functional collaboration

Analytical thinking

Decision making

Education

Bachelor's degree in Supply Chain / Business / related field

Tools

Power BI

Excel

SAP/S4

WMS/TMS

Job description

The Export Customer Supply Chain Manager (CSCM) is a critical owner within Clorox Logistics, accountable for end-to-end orchestration of service, cost, cash, and growth for assigned customers.

The CSCM integrates Logistics into Sales, IBP, and Finance decision forums, using decision-safe data, cost-to-serve insights, and scenario analysis to make and communicate clear trade‑off decisions. Success in this role requires strong financial acumen, disciplined operating rigor, and the ability to translate complexity into actionable recommendations and strategies that accelerate smart growth while protecting cost and service outcomes.

This role plays a critical facilitation role in the execution of supply chain activities by working with LATAM and AMEA Regional Sales and Supply Chain counterparts to understand needs, ensuring alignments exist related to order management, tracking promotion execution, and facilitate resolving supply chain related issues

This individual must be also be fluent in written and spoken Spanish, with strong reading comprehension.

In this role, you will:

• Act as the primary supply chain integrator for assigned customers, connecting Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, US Import and Export Ops, Clorox International stakeholders (Sales and Supply Chain) and external partners.
• Serve as the subject‑matter expert on Clorox CIC supply chain programs and CIC Customer supply chain behaviors, constraints, and opportunities; use these insights to influence commercial and operational decisions.
• Represent US Logistics in cross‑functional decision forums with clear ownership and accountability, reducing escalation and enabling faster decisions.
• Responsibilities include knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc.)
• Acts as primary contact for customer master data and owns new customer set-up.
• Understand domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation.
• Provides guidance to Order Management team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations.
• Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence.
• Knowledge of Clorox International Company (CIC) and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio.
• Develop and apply decision‑safe analytics to enable faster, more consistent decisions as automation and AI increase.
• Interpret dashboards, system outputs, and AI‑enabled insights to assess service, cost, and growth implications.
• Focus analytics on a small set of decision‑critical inputs ("golden inputs") embedded directly into planning and operating workflows.
• Use objective analytics to anticipate risk, demand shifts, service instability, and cost exposure.
• Own CIC customer‑level cost‑to‑serve analysis, including transportation, warehousing, inventory positioning, fines, service recovery, and operational touches.
• Quantify financial impacts of service model decisions, customer collaboration efforts, and operational improvement initiatives.
• Translate freight spend, fines, and service variability into targeted, high‑ROI corrective actions.
• Partner closely with Finance to improve forecasting accuracy, accrual discipline, and proactive management of logistics spend and fines risk.
• Understand and communicate working‑capital and cash impacts associated with inventory, dwell, and service decisions.
• Partner with Sales, IBP, and Finance to evaluate scenarios tied to demand volatility, promotions, capacity constraints, and growth initiatives.
• Lead fact‑based trade‑off discussions that balance service commitments, cost discipline, cash impact, and growth priorities.
• Clearly communicate recommendations, assumptions, risks, and downstream impacts to senior stakeholders.
• Operate within defined decision rights, resolving trade‑offs at the lowest appropriate level and escalating only when thresholds are exceeded.
• Reinforce governance clarity on which growth bets are approved, paused, or exited based on service and cost realities.

Operational Rigor & Continuous Improvement

• Drive performance across KPIs including order fill, OTS, OTD, inventory health, on‑shelf availability, customer compliance, and cost‑to‑serve.
• Lead structured root‑cause problem solving (e.g., A3 / 5 Whys) on service misses, fines, and cost variances.
• Hardwire standard work, clear process ownership, and repeatable controls across OTC and embedded Logistics activities.
• Establish and sustain standard operating rhythms (weekly and monthly reviews) with clear owners, actions, and outcomes.

Customer Collaboration & External Partnerships

• Enable segmented service models by customer and portfolio aligned to customer value and cost‑to‑serve profiles.
• Support disciplined customer collaboration using shared scorecards, analytics, and improvement roadmaps.
• Quantify the financial value of customer collaboration efforts to focus resources on the highest‑return opportunities.

What we look for:

• Fluent in written and spoken Spanish, with strong reading comprehension.
• 4+ years of experience in supply chain, logistics, or customer operations within a CPG, retail, or complex distribution environment.
• 4+ years' experience with desktop & ERP applications
• Strong analytical capability with a demonstrated ability to convert data into clear business decisions.
• Proven experience performing cost‑to‑serve analysis, evaluating trade‑offs, or supporting financially grounded decision‑making.
• Ability to synthesize service, cost, cash, growth impacts and communicate them clearly to cross‑functional and senior stakeholders.
• Experience operating in ambiguity while maintaining accountability, discipline, and forward momentum.
• Strong cross‑functional partnering skills across Sales, Finance, Planning, and Operations.
• Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools.
• Ability to question system outputs, interpret AI‑enabled recommendations, and apply insights to real decisions.
• Comfort working with forecasts, inventory signals, service metrics, and financial data in fast‑moving environments.
• Owner mindset with bias toward action, disciplined decision‑making, and accountability over escalation.
• Strong financial acumen: understands profit drivers, cost levers, and service‑to‑cash trade‑offs at the customer and network level.
• Clear, concise communicator who can lead constructive conflict and align diverse stakeholders around data‑based decisions.
• Growth mindset with curiosity, learning agility, and comfort adopting new tools, analytics, and ways of working.
• Strong planning, organization skills listening, verbal and written communication skills.
• Cost‑to‑serve, fines, and service variability are proactively managed rather than reactively absorbed.
• Analytics are embedded into day‑to‑day decisions, not retrospective reporting.

Workplace type:

Hybrid - 3 days in the office, 2 days WFH