Customer Supply Chain Manager

Harry's; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity in Mammoth Brands

Flexible time off and working hours

L&D stipend

Sabbatical after 5/10/15 years

Paid parental leave

Team events and culture activities

Job summary

Harry’s is seeking a Customer Supply Chain Manager within the Retail team in New York, responsible for end-to-end supply chain leadership for one key Retail or Digital channel. You will drive CPFR, manage in-stocks, OTIF performance, and oversee store-level operations and chargeback mitigation.

You’ll collaborate with Commercial, Demand Planning, Operations, and Finance to ensure flawless product flow and delivery.

Qualifications

• 3-5 years of experience in retail operations or customer supply chain roles.
• Detail-oriented and highly collaborative with strong relationship management skills.
• Strong understanding of forecasting and replenishment, store operations, inventory management, and distribution logistics.
• Proficiency in Excel and ability to extract insights from data.
• Ability to work cross-functionally with Commercial, Demand Planning, Operations, and Finance.

Responsibilities

• Lead ongoing forecasting and replenishment needs for the business with sales, demand planning, supply planning, and external partners.
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, retailer contracts, allowances, and chargebacks.
• Lead retail operations activities within the channel using data-driven insights; measure ROI for retail ops to optimize investments.
• Manage third-party brokers to ensure high-quality execution of channel requirements for each customer.
• Develop reporting and scorecards linked to operational success metrics and KPIs.
• Identify gaps in current practices and create strategic roadmaps with partners; drive Integrated Business Planning with Demand Planning.

Skills

Forecasting

Replenishment

Retail ops

Data analysis

Cross-functional collaboration

Excel

AI tools

Project management

Stakeholder mgmt

Tools

Excel

AI tools

Job description

Overview

Harry’s is a men’s grooming brand offering high quality shave, body, hair, and skin care products with a direct-to-consumer approach. The Customer Supply Chain Manager role is embedded within the Retail team and sits within the broader Supply Chain organization, owning and driving operations across retail and/or digital channels. You’ll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, OTIF performance, and oversee store-level operations and chargeback mitigation. From shelf to supply node, you’ll help ensure product availability and execution for Harry’s and Flamingo brands.

The role is the end-to-end supply chain lead for one key Retail or Digital channel, working cross-functionally with Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers. It combines operational execution with customer-facing collaboration and a commitment to flawless operational delivery.

What you will accomplish

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowances, and chargebacks
• Lead retail operations activities within the relevant channel/retailer using standard processes and data-driven insights; measure ROI for retail ops to optimize investments
• Manage third-party brokers to ensure high-quality execution of channel requirements for each customer
• Develop reporting and scorecards linked to operational success metrics and KPIs
• Identify gaps in current operational practices and partner with retail operations, channel sales directors, and external partners to create strategic roadmaps
• Lead Integrated Business Planning (IBP) with Demand Planning to provide accurate inputs on sales and business changes
• Support strategic planning and execution by translating company goals and KPIs into operational strategies; drive execution and manage risks and opportunities during large strategic changes
• Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, maintaining order and inventory accuracy, and driving continuous improvement through chargeback analysis and KPI tracking

Supporting our Key Retail or Digital Channels

• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains
• Maintain communication with regional buying teams to keep warehouses at healthy inventory levels during promoted and non-promoted periods
• Manage all aspects of retailer forecasts (Supply Plan), including In-Stocks, Event Management, New/Discontinued items, waste reduction, reporting, and analytics
• Identify opportunities for store operational process improvements and drive implementation with store operations partners
• Build and maintain external and internal stakeholder relationships to drive supply and demand efficiencies
• Drive continuous improvement in channel execution based on specific challenges or opportunities
• Engage in cross-functional projects and drive them forward with channel context and expertise

This should describe you

• 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles
• Detail-oriented and highly collaborative, with strong relationship management skills
• Strong understanding of key supply chain tools and resources
• Attention to detail and ability to collaborate internally and externally to succeed in the role
• Knowledge of forecasting and replenishment, financial planning, store operations, inventory management, order management, and distribution & logistics
• Strong project management, organizational and communication skills, with ability to self-start and lead multiple initiatives and partners
• Proficiency in Excel and AI tools, with ability to extract insights from data and communicate them effectively

Here\'s who you\'ll work with

• Reporting to the Manager of Customer Supply Chain
• Collaborating with the Customer Supply Chain team and broader Supply Chain organization
• Working closely with Commercial, Demand Planning, Operations, and Finance teams

Benefits and perks

• Medical, dental, and vision coverage
• Equity in Mammoth Brands
• Flexible time off and working hours
• L&D stipend
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
• Paid parental leave
• Team events and company culture activities, with access to products from our brands

We are an Equal Opportunity Employer and are committed to fostering an inclusive environment where everyone can thrive. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or other protected status as required by law.