Customer Supply Chain Manager

Pacifica Beauty; Bentonville (AR); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Employee discounts on products

Professional growth opportunities

Job summary

A renowned beauty care company is seeking a detail-oriented Customer Supply Chain Manager. The role involves managing the planning and replenishment process while collaborating with internal teams and major retailers. Ideal candidates have 3+ years in supply chain management, strong analytical abilities, and proficiency in Walmart systems. This position offers a hybrid or remote work option along with competitive compensation and benefits.

Qualifications

• 3+ years of experience in demand planning, replenishment, or customer supply chain.
• Proficient in Walmart systems.
• Experience in Beauty, CPG, or Retail industries a plus.

Responsibilities

• Lead the CPFR process with customers to drive high in-stock rates.
• Monitor and analyze targeting sales and inventory trends.
• Develop and communicate weekly demand and inventory insights to teams.

Skills

Data analysis

Communication

Relationship management

Analytical skills

Excel proficiency

Education

Bachelor’s degree in supply chain, Business, or related field

Tools

Walmart Retail Link

Luminate

Power BI

Tableau

Job description

This range is provided by Pacifica Beauty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $110,000.00/yr

Company Overview

Pacifica Beauty is a renowned beauty care company dedicated to offering natural, sustainable, and cruelty-free beauty products that empower individuals to express their unique beauty while respecting the planet.

Our mission is to provide high-quality skincare, makeup, fragrance, and body care items that promote self-care, wellness, and environmental consciousness.

With a commitment to innovation and integrity, we strive to inspire positive change in the beauty industry and beyond.

About The Role

We’re looking for a detail-oriented and proactive Customer Supply Chain Manager to join our Supply Chain/Operation team. In this role, you’ll be the key link between our internal demand planning, logistics, sales teams, and customers’ replenishment organization. You’ll own the collaborative planning, forecasting, and replenishment (CPFR) process to ensure our products are in-stock, forecasted accurately, and flowing efficiently through Walmart’s supply chain.

This position is ideal for someone who thrives in a fast-paced retail environment, loves data analysis, and has a strong understanding of Walmart’s systems and processes.

Location

Remote - Based in the Bentonville, AR or Los Angeles, CA areas.

Salary Range

$80,000-$110,000 (based on experience)

Key Responsibilities

• Lead the CPFR process with customers (e.g., Walmart/Target/Ulta) to drive high in-stock rates, accurate forecasts, and strong OTIF performance.
• Monitor and analyze system, including Walmart Retail Link, Luminate, and supply chain dashboards to track sales, inventory, and replenishment trends.
• Develop and communicate weekly demand and inventory insights to internal teams and Walmart partners.
• Align with Demand Planning, Sales, and Operations to ensure forecast accuracy for core and promotional items.
• Manage new item setups, modular transitions, and promotional events to ensure smooth execution and supply continuity.
• Identify risks in supply and demand, recommend corrective actions, and communicate potential service impacts early.
• Track and improve key metrics: forecast accuracy, inventory health, OTIF, and weeks of supply.
• Partner with Logistics and 3PL providers to ensure timely shipments and issue resolution.
• Support continuous improvement initiatives across planning and replenishment processes.

Requirements

• Bachelor’s degree in supply chain, Business, or related field.
• 3+ years of experience in demand planning, replenishment, or customer supply chain – ideally supporting Walmart.
• Proficient in Walmart systems (Retail Link, Luminate, NOVA, Decision Support, SQEP, or Replenishment Tools).
• Strong analytical and Excel skills; experience with data visualization tools (Power BI, Tableau) preferred.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a dynamic, fast-paced retail environment.
• Experience in Beauty, CPG, or Retail industries a plus.

Why Join Us

• Opportunity to work with one of the largest retail partners in the world.
• Be part of a collaborative, growth-oriented team with direct impact on business performance.
• Competitive compensation and benefits package.
• Hybrid or remote flexibility (depending on location).

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Employee discounts on Pacifica Beauty products.
• A supportive and inclusive work culture that values diversity, creativity, and innovation.
• Meaningful work that makes a positive impact on people and the planet.

Join Pacifica Beauty in our mission to redefine beauty and inspire conscious living. Together, we can create a brighter, more beautiful future for all. Apply now to join our passionate team!