Customer Supply Chain Associate

IKO North America; United States; Remote; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health care

Competitive compensation

Retirement savings program

Diversity & Inclusion

Job summary

IKO Industries Ltd. is seeking a Customer Supply Chain Associate in the United States to manage orders, support customers, and coordinate with sales and logistics. You will navigate a multi-plant supply chain and travel across North America to visit customers when needed.

The role emphasizes accuracy, strong communication, and collaboration with internal teams to ensure on-time delivery and excellent customer service.

Qualifications

• College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
• 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
• Practical experience with MS Office (intermediate Excel skills) and detail oriented research abilities.
• Strong customer focus and excellent relationship building skills.

Responsibilities

• Order management including monitoring, tracking and updating shipping dates using multiple Excel spreadsheets and a comprehensive dashboard.
• Proactive communication to internal and external customers regarding order and shipment status.
• Develop strong customer relationships, including travel across North America for site visits to understand their businesses and address concerns.
• Collaborate with internal departments to ensure a smooth order process and expedite as required using various data sources.
• Navigate a complex supply chain network with 12 plants and 2 distribution centers.
• Use Excel to provide daily customer reports and maintain order accuracy across systems.

Skills

Attention to detail

Communication skills

Problem solving

Organization

Email management

Analytical skills

Education

Business Administration or Operations/Logistics/Supply Chain degree

Tools

MS Office

Excel

JDE

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Customer Supply Chain Associates work in collaboration with sales, logistics, plants and production planners to manage and fulfill orders.CSCAs work directly with multiple customers and territory sales reps to provide the highest level of customer support.

WHAT’S IN IT FOR YOU?

Competitive salary from $50,000 to $52,000

Competitive health and benefit plan

Competitive matched retirement savings program

The opportunity to join a continuously growing organization with focus on Diversity and Inclusion

The opportunity to work with an industry leader in manufacturing.

WHEN YOU JOIN US YOU WILL BE;

• Order management including monitoring, tracking and updating shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions

• Constant and proactive communication to internal and external customers regarding order and shipment status

• Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions

• Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources

• Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers

• Use excel to provide daily customer reports

• Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.

• Leading projects using structured problem solving methodology (Lean Six Sigma)

OUR IDEAL CANDIDATE

• High level of attention to detail is required to ensure accuracy of order entry and reports

• Strong communication skills (written and verbal)

• Ability to problem solve and “think outside the box”

• Good organization skills

• Ability to handle a high volume of emails and orders

• Strong/proven analytical skills

• College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred

• 1+ years of experience in a similar role with direct experience managing orders and customer relationships

• Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities

• Strong customer focus and excellent relationship building skills

• JDE experience is an asset

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee’s sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.