Customer Success Tech Specialist

Wolters Kluwer; Springfield (IL); In loco; USD 63.000 - 108.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Descrizione del lavoro

Wolters Kluwer’s Enablon team seeks a Customer Service Technical Specialist to sustain enterprise-level Enablon software for diverse clients. You will diagnose issues, guide product installations, update documentation, and coach new colleagues in a fast-paced support environment.

Ideal candidates have a Bachelor's degree or equivalent and 2–3 years in IT, with strong analytical, training, and collaboration skills. Benefits and growth opportunities are offered.

Competenze

• Bachelor's degree or equivalent related work experience.

Mansioni

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Formazione

Bachelor's degree or equivalent related work experience

Descrizione del lavoro

Wolters Kluwer’s Enablon team seeks a Customer Service Technical Specialist to sustain enterprise-level Enablon software for diverse clients. You will diagnose issues, guide product installations, update documentation, and coach new colleagues in a fast-paced support environment.

Ideal candidates have a Bachelor's degree or equivalent and 2–3 years in IT, with strong analytical, training, and collaboration skills. Benefits and growth opportunities are offered.