Customer Success Team Lead

Mixpanel, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Scaled Customer Success Team Lead to guide a team of Customer Success Architects and manage a portfolio of projects. The ideal candidate will have over 5 years of experience in customer-facing roles and expertise with analytics tools like Mixpanel. This role requires effective communication and a passion for mentoring talent. The position is based in Mexico.

Qualifications

• 5+ years of customer-facing experience in customer success, professional services, consulting, or technical project management.
• 3+ years of experience with Mixpanel or similar analytics tools and implementation methods.
• Ability to communicate effectively with stakeholders across various organizational levels.

Responsibilities

• Guide and mentor a team of Customer Success Architects, providing feedback and support for their growth.
• Manage a portfolio of customer projects, assisting with the effective implementation of analytics.
• Serve as a key point of contact for customer feedback and technical needs, contributing to product improvements.

Skills

Customer success

Project management

Communication

Process discipline

Mentoring

Tools

Mixpanel

Analytics tools

Job description

A company is looking for a Scaled Customer Success Team Lead - Mexico.

Key Responsibilities

• Guide and mentor a team of Customer Success Architects, providing feedback and support for their growth
• Manage a portfolio of customer projects, assisting with the effective implementation of analytics
• Serve as a key point of contact for customer feedback and technical needs, contributing to product improvements

Required Qualifications

• 5+ years of customer-facing experience in customer success, professional services, consulting, or technical project management
• 3+ years of experience with Mixpanel or similar analytics tools and implementation methods
• Ability to communicate effectively with stakeholders across various organizational levels
• Strong process and project delivery discipline
• Passion for fostering talent and building learning paths