Customer Success Strategist

Kipsu; Minneapolis (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Kipsu, a Minneapolis-based tech company, is seeking a driven Customer Success professional to manage a portfolio of customer accounts and own the lifecycle from onboarding to retention. You will work across Product and Engineering to resolve issues and deliver insights that drive adoption of our platform.

You will present data and outcomes to customers, build compelling deliverables, and collaborate with Sales on pilots and new use cases, travel onsite as needed.

Qualifications

• Excellent written and spoken communication skills.
• Ability to multi-task and work independently under pressure.
• Comfortable solving ambiguous problems.
• Willing to travel onsite for customer trainings 3-5 times per year.
• Customer-centric mindset and desire to help customers succeed.
• Ability to create clear, actionable deliverables and presentations.

Responsibilities

• Oversee and manage a portfolio of Kipsu customer accounts.
• Own the customer lifecycle, including onboarding provisioning and training, with a focus on retention.
• Respond promptly to customer questions, requests, and concerns.
• Collaborate with Product and Engineering to source information and deliver resolutions.
• Review data to provide action-oriented insights to customers.
• Assist Sales and other CS functions in rolling out new customers and pilots.
• Contribute to product prioritization based on customer feedback.
• Develop high-quality deliverables like presentations and feature overviews.
• Work across Google Workspace, Salesforce, Slack, Jira, Confluence to streamline relationships.

Skills

Customer success

Communication

Problem solving

Cross-functional collaboration

Time management

Willing to travel

Tools

Salesforce

Google Workspace

Slack

AppCues

Jira

Confluence

Job description

Kipsu, a Minneapolis-based tech company, is seeking a driven Customer Success professional to manage a portfolio of customer accounts and own the lifecycle from onboarding to retention. You will work across Product and Engineering to resolve issues and deliver insights that drive adoption of our platform.

You will present data and outcomes to customers, build compelling deliverables, and collaborate with Sales on pilots and new use cases, travel onsite as needed.