Customer Success Specialist - Hybrid

Computershare U.S.; Louisville (KY); Hybrid; USD 17,000 - 39,000; Part time

Benefits offered by this job

Free parking

Gym with showers

On-site cafeteria

Game room

Recognition awards

Team get-togethers

Job summary

Computershare U.S. is seeking a Customer Success Specialist for a seasonal role in Louisville, KY. The position requires a hybrid setup with in-office days and the flexibility to work from home part of the week while training is conducted at the office.

Training and working hours are Monday to Friday 10:00 am to 6:30pm ET, with base pay of $20 per hour. The role offers opportunities for permanent positions in the future and a supportive team environment.

Qualifications

• Empathetic and ready to help, especially in challenging situations.
• A clear and confident communicator who stays calm under pressure.
• Skilled at handling a wide range of calls from routine inquiries to sensitive conversations.
• You’re a quick thinker who solves problems carefully and effectively.
• A great multitasker who thrives in fast-paced environments.
• Comfortable using technology to support customer needs.
• A team player who always looks for ways to make things better for customers.
• Positive and supportive, happy to share knowledge and help others succeed.

Responsibilities

• Deliver high quality, empathetic and exceptional service to clients.
• Handle routine account updates and time-sensitive transactions.
• Use interpersonal and problem-solving skills to resolve inquiries from shareholders.

Skills

Empathy

Clear communicator

Call handling

Problem solving

Multitasking

Tech savvy

Team player

Knowledge sharing

Job description

Location: Louisville, KY

This is a seasonal role expected to run from 9th of November through April 2027. While this role is seasonal, we regularly have opportunities for permanent positions.

Job Description

When not in training you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training and working hours will be Monday to Friday 10:00 am to 6:30pm ET. Your training will be hybrid and take place at our office. For answers to questions, you may have about this role and details on the training schedule visit computershare.com/jobfaq

We give you a world of potential

We're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally.

A role you will love

Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives.

From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders.

Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.

You’ll Benefit From

• Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow
• Working at our Louisville office in the city’s financial district. With free parking, great public transport, a fully equipped gym with lockers and showers, a secure outdoor courtyard, on-site cafeteria, and a game room. Shops and restaurants are just a short walk away
• Additional benefits such as recognition awards and team get togethers
• The opportunity to build your skills through our comprehensive training program, designed to give you the knowledge you need to succeed
• The base rate for this role is $20 an hour

What will you bring to the role?

Skills

• Empathetic and ready to help, especially in challenging situations
• A clear and confident communicator who stays calm under pressure
• Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
• You’re a quick thinker who solves problems carefully and effectively
• A great multitasker who thrives in fast-paced environments
• Comfortable using technology to support customer needs
• A team player who always looks for ways to make things better for customers
• Positive and supportive, happy to share knowledge and help others succeed

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.