Customer Success Specialist - Evening Shift

Remote Jobs; Town of Florida (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading remote customer support provider is seeking a Customer Support Representative to assist customers with their inquiries regarding orders and fundraising events. This role offers a salary of $24 per hour plus benefits including medical and dental coverage, a 10% annual bonus, and the ability to work remotely from several states. Candidates should have strong communication skills and experience in customer support environments.

Benefits

Popcorn Allowance (free popcorn)

Comprehensive benefits package

Qualifications

• 1-2 years of experience in customer support, call center, or help desk environment.
• Ability to prioritize effectively and manage multiple customer inquiries.

Responsibilities

• Provide timely and empathetic support to customers via email, chat, and phone.
• Resolve customer inquiries related to orders and fundraising events.
• Collaborate with cross-functional teams to address escalated issues.

Skills

Excellent written and verbal communication skills

Ability to manage multiple tickets

Proficiency with customer support platforms

Education

High School Diploma or GED equivalent

Tools

Kustomer

Zendesk

Freshdesk

Job description

Employer Industry: Food and Beverage (Popcorn and Fundraising)

Overview

Why consider this job opportunity:

Salary of $24 per hour, with additional shift premiums of $0.50 for 2nd shift and $1.00 for weekends. Target annual bonus of 10% of base salary. Comprehensive benefits package including medical, dental, and vision coverage. Immediate vesting in 401k plan and paid time off. Unique perks such as a Popcorn Allowance (free popcorn!). Opportunity to work remotely from specific states (Florida, Illinois, Indiana, or Missouri).

Compensation & Benefits

• Salary: $24 per hour
• Shift premiums: $0.50 for 2nd shift; $1.00 for weekends
• Annual bonus: Target 10% of base salary
• Benefits: Medical, dental, and vision coverage
• Retirement: Immediate vesting in 401k plan
• Paid time off
• Perk: Popcorn Allowance (free popcorn)
• Remote work: Eligible from Florida, Illinois, Indiana, or Missouri

Responsibilities

• Provide timely and empathetic support to customers via email, chat, and phone
• Resolve customer inquiries related to orders, fundraising events, product information, and account management
• Collaborate with cross-functional teams to address escalated issues
• Document and categorize customer interactions in the support system
• Participate in team meetings and contribute feedback for process improvements

Qualifications

• High School Diploma or GED equivalent
• 1-2 years of experience in customer support, call center, or help desk environment
• Excellent written and verbal communication skills
• Ability to manage multiple tickets and prioritize effectively
• Proficiency with customer support platforms (e.g., Kustomer, Zendesk, Freshdesk)

Preferred Qualifications

• Experience with eCommerce or fundraising platforms
• Familiarity with shipping/logistics workflows
• Previous experience with automation or AI-driven support tools
• 2+ years in remote customer support for eCommerce, SaaS, or retail

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.